Thema "Betreff: Change in address in Berlin" in Archiv_DSL

Change in address in Berlin

kunalmangaraj — Mon, 26 Oct 2020 11:45:02 GMT

Hello Team,

Recently i used the online moving tool to change my address and from cable to DSL. i got the new contract in email and also a sms for selecting when the technician to come.

Unfortunately, today the new apartment/building manager called and said that the building number has changed. The street is same, just a different building. Please advise how to proceed further? the new building is one next to the one in the contract.

Thanks and Regards,

Kunal Mangaraj

Betreff: Change in address in Berlin

kunalmangaraj — Tue, 27 Oct 2020 11:45:48 GMT

Hello Team,

The new DSL contract is supposed to start on 31st Oct, 2020. If one of the mods can help me to fix the address on the contract before it starts. To reiterate, the street name is the same, just the building number has changed.

Thanks and Regards,

Kunal Mangaraj

Betreff: Change in address in Berlin

Jens-K — Wed, 28 Oct 2020 13:16:45 GMT

Hi kunalmangaraj,

I will have a look into this.

Please send me a private message and tell me your name, customer number, customer password and the correct address.

Regards,

Jens

Betreff: Change in address in Berlin

kunalmangaraj — Wed, 28 Oct 2020 13:39:22 GMT

Hi Jens-K,

i have sent you a private message with all the details. Please let me know if you need any more details.

Betreff: Change in address in Berlin

Jens-K — Wed, 28 Oct 2020 16:23:03 GMT

Hi kunakmangaraj,

I checked the order an replied to your private message.

Please verify if the address with only "3" or "3a" is the correct one. Thanks.

Regards,

Jens

Betreff: Change in address in Berlin

kunalmangaraj — Wed, 28 Oct 2020 16:50:09 GMT

Hi Jens, the new address is only "3"

Betreff: Change in address in Berlin

Jens-K — Wed, 28 Oct 2020 18:01:49 GMT

Hi kunalmangaraj,

thanks. I just changed the order to the correct address.

Regards,

Jens

Betreff: Change in address in Berlin

kunalmangaraj — Wed, 28 Oct 2020 18:06:12 GMT

Hi Jens,

thank you very much for the help and the quick update. will i be getting an updated contract? and do i need to select again for technician appointment?

Thanks and Regards,

Kunal Mangaraj

Betreff: Change in address in Berlin

Jens-K — Thu, 29 Oct 2020 10:01:08 GMT

Hi Kunal,

we will send you an e-mail with all info regarding the appointment as soon as the activation date has been confirmed.

The aforementioned date is no longer valid.

Regards,

Jens

Betreff: Change in address in Berlin

kunalmangaraj — Thu, 29 Oct 2020 10:21:31 GMT

Hi Jens,

thank you for the update. 🙂

Thanks and Regards,

Kunal Mangaraj

Betreff: Change in address in Berlin

kunalmangaraj — Wed, 04 Nov 2020 08:42:29 GMT

Hi Team, any update when will i be getting the updated contract. i got a mail from vodafone a few days back and it still had the incorrect address.

Thanks and Regards,

Kunal Mangaraj

Betreff: Change in address in Berlin

Boris — Thu, 05 Nov 2020 15:30:54 GMT

Hey @kunalmangaraj,

no news at all.

You will get an update by E Mail as soon as we got news for you.

Sorry for the delay.

regards

Boris

Betreff: Change in address in Berlin

kmangaraj — Wed, 11 Nov 2020 08:18:29 GMT

Hi Team,

Any update on this? Its been over 13 days, since the address was updated and i haven't yet received the new contract. With decemeber holidays coming up, i'm afraid that this will get further delayed. please is there any way to speed up the process? I'm without internet since 30th Oct and relying on mobile data for remote work is becoming quite painful. Is there anyway to get this resolved asap.

Thanks and Regards,

Kunal Mangaraj

p.s. don't know why, the site kept forcing me to create one more account to reply. 😞

Betreff: Change in address in Berlin

Norman — Thu, 12 Nov 2020 15:03:34 GMT

Hey kmangaraj,

I'm sorry. I see that the Telekom technician switched the line remotely yesterday. Did you reboot the router? You should be online.

Best regards

Norman

Betreff: Change in address in Berlin

kmangaraj — Fri, 13 Nov 2020 15:15:20 GMT

Hey Norman,

No restarting the modem doesn't work. The technician on 11th Nov, called and said since my address has not been updated yet, he can't configure from his end. If i even right now log into https://www.vodafone.de/meinvodafone/services/ it still shows the old address there.

I was told on 29th November that the address has been changed, you can see page 1 of this thread itself. And that i will be receiving new connection details. But i have neither recieved an email or a mail with the updated contract or any connection details yet.

Please let me know if there is anything from my end that is required to fix this issue as soon as possible. Working from home without a proper internet connection is really problematic for me. I want this resolved asap.

Thanks and Regards,

Kunal Mangaraj

Betreff: Change in address in Berlin

kunalmangaraj — Mon, 16 Nov 2020 13:11:02 GMT

Hello Team,

This is taking too long to resolve. It seems vodafone has technical issues in providing DSL for my apartment building. 2 other neighbours had their contract cancelled because of technical issues.

So, i cannot wait any further for this to be resolved. please go ahead and cancel all contracts. I will go with some other provider that does supply to my apartment.

Thanks and Regards,

Kunal Mangaraj

Betreff: Change in address in Berlin

Michi — Mon, 16 Nov 2020 16:05:14 GMT

Hi @kunalmangaraj ,

I am sorry that the connection is not working yet.

I have send you a PM.

Best regards,

Michi