Thema "Re: Cancelled contract, but still getting billed" in Archiv_DSL

Cancelled contract, but still getting billed

Krishchicku — Tue, 27 Oct 2020 08:03:49 GMT

Hello,

I had moved outside Germany and had requested for closing my contract in the Month of July. I am still being charged for my Vodafone Internet connection.

As informed by the Vodafone customer care, I had sent a letter to their office and also had returned the equipment. However there was no notification provided, nor did they confirm that they would cancel the account. Since I have left Germany permanently so I dont wish to continue to pay for the bills that I am utilising.

Please can someone help me with this?

Regards,

Krishna Kant

Re: Cancelled contract, but still getting billed

Jens-K — Tue, 27 Oct 2020 14:11:11 GMT

Hi Krishchicku,

after the end of the contract at least one more invoice is created.

Depending on the billing cycle, you may also receive 2 more bills after the end of the contract. If you have added your contract to "MeinVodafone", you can still see your invoices online.

Have you checked the invoices to see if the connection is being charged beyond the confirmed cancellation date?

If you send me a private message, I will have a look into it.

I need your name, customer number and customer password.

Regards,

Jens