telekom hausanschluss nicht auffindbar

Ashfaqul — Tue, 20 Oct 2020 23:33:45 GMT

Hello, I have moved to a new apartment and i took a dsl connection. The technician came and searched for the house connection telekom box but didn't find it. I tried to talk with my landlord but he does not know where it is. Then the technician left. After that i tried to connect the router to my house port and entered my modem installation code. Surprisingly i got internet access. After 20 days a call came from vodafone customer service and told me to book a new appointment. I told her that i already have internet. But she checked and told me that my line is not active. But she could not say how i am accessing my internet. I am still not sure if the internet is the one with my contract.and i can't book a new appointment since i don't know where the main connection box is.

Re: telekom hausanschluss nicht auffindbar

Norman — Fri, 23 Oct 2020 07:59:09 GMT

Hi Ashfaqul,

welcome to the community. 🙂

Have you asked the caretaker or the owner where the house connection is? Often it is in a room in the basement and is locked.

Best regards

Norman

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telekom hausanschluss nicht auffindbar

Re: telekom hausanschluss nicht auffindbar