Thema "Re: Vodafone TV connect is getting charged without consent" in Archiv_DSL

Vodafone TV connect is getting charged without consent

f2003629 — Tue, 06 Oct 2020 12:45:54 GMT

Hi Team

I have subscribed to Vodafone GigaTV Cable(from Dec 2019) and from last two months onwards, I was also being charged for Vodafone TV connect option even though I didn’t contractually agree to that option. Can you please have a look and let me know how can I cancel and how to get refund for last two months which were charged incorrectly?

Re: Vodafone TV connect is getting charged without consent

Lars — Tue, 06 Oct 2020 19:07:33 GMT

Hi f2003629,

I'm happy to see why the option is only now in the invoice.

Please send me your customer number, name, date of birth and address by private message. Please write a short message here in the thread, when you have sent the PM.

Best regards

Lars

Re: Vodafone TV connect is getting charged without consent

Thomas — Fri, 09 Oct 2020 06:37:19 GMT

Hi f2003629,

to watch digital TV the basic connection TV Connect is required. During a check it was determined that TV Connect was not yet available and was therefore booked later.

Regards

Thomas

Re: Vodafone TV connect is getting charged without consent

f2003629 — Fri, 09 Oct 2020 11:35:24 GMT

I already have GigaTV cable and don’t need this digital connect. Why I am booked for both? And how can Vodafone book without even informing me and getting my consent?

Re: Vodafone TV connect is getting charged without consent

Lars — Fri, 09 Oct 2020 13:47:08 GMT

Hi f2003629,

to use GigaTV you need the basic connection TV Connect at your address. This was noticed in July during an automatic check routine and was then booked. You will find the requirements for the use of the digital additional contracts in the AGB point 2.1.

Best regards

Lars

Re: Vodafone TV connect is getting charged without consent

f2003629 — Fri, 09 Oct 2020 18:57:50 GMT

I have already Vodafone Cable connect for which I am paying monthly fee as agreed when I signed contract. This TV connect is an additional choice and I didn’t agree to it contractually. Are you now telling me that, you can charge me for two contracts when I only signed for one? Why do I need to have two contracts for watching on TV? This doesn’t make sense and the fact that this was enabled without even my acknowledgement makes me even more suspicious on Vodafone part of charging money in wrong way.

I don’t agree to this and want to cancel the contract. What are my options?

Re: Vodafone TV connect is getting charged without consent

Thomas — Mon, 12 Oct 2020 13:03:54 GMT

Hi f2003629,

i think you got it wrong. Without TV Connect, Giga TV is not possible. Hence the contract. You can cancel the contract in writing at the end of the contract period.

Regards

Thomas

Re: Vodafone TV connect is getting charged without consent

f2003629 — Mon, 12 Oct 2020 13:45:38 GMT

When I signed up, i was being told, i need to pay ~13 euros per month(10 euros for cable and 3 euros for english option). Now, because of two contracts(which was added in deceivable manner by Vodafone), i am paying 27 euros which is close to double the price from what i signed up and clearly a violation of my contract. What is wrong on my side? End of contarct means almost close 18 months of cheating from Vodafone on me.

Re: Vodafone TV connect is getting charged without consent

Thomas — Mon, 12 Oct 2020 15:52:11 GMT

Hi f2003629,

you want to watch TV, but don't want to have the TV Connect? Unfortunately this is not possible and we can't do anything about it in this case. The one presupposes the other.

Regards

Thomas

Re: Vodafone TV connect is getting charged without consent

f2003629 — Mon, 12 Oct 2020 19:32:45 GMT

I want to watch TV and i want to pay for one contract- either TV connect or Giga Tv kabel connect. Why should i pay for both? Isn't watching on TV a single contract? Why should i have two contracts just to watch TV?

Re: Vodafone TV connect is getting charged without consent

Thomas — Tue, 13 Oct 2020 12:09:12 GMT

Hi f2003629,

in your case these are 2 contracts. One as a basic requirement to be able to watch TV at all TV Connect and to be able to watch more channels Giga TV.

Regards

Thomas

Re: Vodafone TV connect is getting charged without consent

f2003629 — Tue, 13 Oct 2020 17:24:25 GMT

When I joined, it was told to me, that all I need is Giga tv cable with which I can watch Tv. Now, you tell me I need TV connect as must and Giga TV seems to be add on top of it. My question, when was this changed and where is my consent to it? From your response I don't know what the difference is between two. All I need to just watch TV, no add ons etc. I just don’t want to pay for two contracts, specially if something is booked without even informing me and secretly because I don’t know when you will book another contract without even telling me that it is for another basic watching.

What is my next escalation channel as I am not at all happy with the response I am getting?

Re: Vodafone TV connect is getting charged without consent

Thomas — Tue, 13 Oct 2020 19:06:29 GMT

Hi f2003629,

since the cable connection at the address is only purely physical, TV Connect is a basic requirement for watching TV. Giga TV is then the actual product to receive the encrypted and English channels. So no ad on but absolutely necessary.

Regards

Thomas

Re: Vodafone TV connect is getting charged without consent

f2003629 — Tue, 13 Oct 2020 20:17:33 GMT

I am surprised that whatever you are saying absolutely necessary was not existing for close to 7 months and I was able to watch TV with English channels. So, that clearly means it is not absolutely necessary.

Now, on the other hand, when I signed up I was told monthly charge is 9.99 euros for Vodafone GigaTv cable and 4 euros for International bundle. Nothing more. No mention of TV connect. And now, this is suddenly made mandatory and because of which my rental is doubling. I wouldn’t have agreed and would not agree for you to doubling the rental without my consent. If you would have told all this when I booked the option, I would have not even accepted it. So, why isn’t this a violation of contract because you didn’t tell me the rental price correctly when I started the contract?

As I mentioned, you guys are not getting the problem and trying to defend a mistake/cheating on your side. I would like to know next possible escalation channel as I am not happy with your response.

Re: Vodafone TV connect is getting charged without consent

Thomas — Wed, 14 Oct 2020 13:14:15 GMT

Hi f2003629,

you are welcome to contact our complaint management in writing.

Beschwerdemanagement

Vodafone Kabel Deutschland Kundenservice

99116 Erfurt

Regards

Thomas