[English] New connection - DSL status

Linhnt — Thu, 08 Oct 2020 11:36:52 GMT

Hello,

I ordered a DSL contract on 18.09. However, when I checked the contract status, it stated that Vodafone could not process my contract further because they have questions and will call me the next few days. I waited for weeks and no one called me. I tried to reach them several times via 0800 172 12 12 and still, no one picked up.

Besides, on 21.09, they sent me an email to choose a technical visiting appointment. I chose 07.10 and I got no email or SMS confirmation about the date. When I checked the link again, and it showed "Vielen Dank! Wir prüfen Deinen Wunsch-Termin. Wir klären jetzt mit der Telekom, ob Dein Termin klappt. Das kann bis zu 3 Tage dauern. Wir melden uns bei Dir per SMS oder E-Mail.Wann der Techniker genau kommt? Erfährst Du nach der Prüfung."

And the appointment was yesterday. Of course, no one came.

I read a few posts in the forum and I also realized that I have not received any Wilkommenbrief.

I am really confused now.

Anyone knows what happened to my order and how can I solve it?

Sincerely,

Linh

Re: [English] New connection - DSL status

Seb4sti4n — Fri, 09 Oct 2020 09:18:41 GMT

Hello @Linhnt,

sorry for that confusion.

I will take a look at this, whats next. Please send me a private message within you customer number and the customer password.

Best Regards

Sebastian

Thema "[English] New connection - DSL status" in Archiv_DSL

[English] New connection - DSL status

Re: [English] New connection - DSL status