Thema "I moved but am still recieving bills for the old contract" in Archiv_DSL

I moved but am still recieving bills for the old contract

MLibbey — Thu, 24 Sep 2020 08:50:48 GMT

Hello, I moved from one address in Germany to another. I informed Vodafone in the proper way and got confirmation as well. I couldn't get DSL at my new address so they switched me to Kabel. I recieved an email with a bill for the last month from the old address. I haven't lived there since August 1. Why am I being double billed at this account still?

Betreff: I moved but am still recieving bills for the old contract

MLibbey — Fri, 25 Sep 2020 08:49:04 GMT

I have now received an email that my DSL contract is cancelled 30.09.2020. Why? Why wasn't the DSL cancelled on 31.07.20? I had informed vodafone in advance that I was moving and gave my new address. Why am I have to pay for 2 months of internet at a house I do not live in?!

Betreff: I moved but am still recieving bills for the old contract

MichaelBeyer2 — Fri, 25 Sep 2020 09:16:46 GMT

Simply moving from one to another adress doesnt cancel the contract immediately you signed up and agreed for. (You also have to pay the rent for a flat while staying in holidays, while not living at the flat). There is a 3-month period by law (if Vodafone cannot provide a contract at your new location), starting at the time you informed Vodafone about your move.

Betreff: I moved but am still recieving bills for the old contract

MLibbey — Fri, 25 Sep 2020 09:45:02 GMT

I didn't go on vacation, I moved, when you move you don't pay rent anymore. And I didn't cancel vodafone completely. I am still a vodafone customer, they switched me to vodafone kabel because that is what is provided at the new address. It is bad customer service to make us pay for both.

Betreff: I moved but am still recieving bills for the old contract

MichaelBeyer2 — Fri, 25 Sep 2020 10:00:37 GMT

If you move before the rent contract ends, you pay the rent of course 😉
Perhaps someone from Vodafone can check if your move and the Vodafone Kabel change was handled and billed correct.

Re: I moved but am still recieving bills for the old contract

Seb4sti4n — Fri, 25 Sep 2020 15:19:12 GMT

Hello @MLibbey,

sorry for that mistake.

You were in contact with us in the past. So I take already a look at this. The complaint is in process right now.

The contract ends now and we will pay the money back..

I hope that everything there is fine now.

Best Regards

Sebastian

Re: I moved but am still recieving bills for the old contract

MLibbey — Tue, 29 Sep 2020 05:15:22 GMT

Thank you, Sebastian

Re: I moved but am still recieving bills for the old contract

DanyG — Wed, 30 Sep 2020 12:03:16 GMT

Hi MLibbey,

your DSL contract ist clarified so far. The basic fees have bben credited. As soon as it's possible, we'll pay the amount back to your bank account. So everything is in process.

BR,

Dany