DSL-Anschluss is not possible

BarisY — Thu, 24 Sep 2020 19:39:36 GMT

Festnetz kundennummer: ***
I had an appointment for opening my festnetz yesterday. However, a technician from Telekom came to my apartment and he failed to open the connection. He told me that the building is a monopoly to a compony called median paket. However, a Vodafone salesperson ensured me that Vodafone provides DSL service to my address: M***r Str 14. Therefore, I signed a contact with Vodafone for both DSL and mobilfunk. The name of the salesperson is Daniel ***, Deputy Store Manager at Vodafone Filiale ***

Kind regards,

Baris Alp Yuncu
At the moment I do not have an active internet connection via my DSL at home. However, I received a message automatic message from Vodafone stating that my first payment for DSL will be added to the next month (October) payment.

I am in a difficult situation and I look forward to hearing from you as soon as possible.

Edit: Private data and store data deleted for privacy reasons. Lars

Re: DSL-Anschluss is not possible

Seb4sti4n — Mon, 28 Sep 2020 11:49:48 GMT

Hello @BarisY,

that sound very bad. Sorry for that.

I will take a look whats happen and order to fix it. Please send me for that a private message within your customer number and the customer password.

Best Regards

Sebastian

Re: DSL-Anschluss is not possible

BarisY — Mon, 28 Sep 2020 20:03:54 GMT

I have sent the private message. I am looking forward to hearing from you.
Thank you for your assistance

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DSL-Anschluss is not possible

Re: DSL-Anschluss is not possible

Re: DSL-Anschluss is not possible