https://forum.vodafone.de/t5/Archiv-DSL/Internet-disconnects-Internet-connection-cleared-Cable-Internet/m-p/2426288#M84807 <DIV style="font-family:Vodafone;font-size:18px;color:#000000;"><P>Hello, AaronCG,</P><P>Which contract do you have? (e.g. Internet + telephone 100)</P><P>Which modem/router do you use? (e.g. Hitron)</P><P>Do you use a rental device from us or do you have your own device?</P><P>Which error occurs? (Speed too low; Packetloss) Also send screenshots of speed tests (with date and time) and tracerts/pingplotter measurements in case of Packetloss or ping problems</P><P>How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)</P><P>Which browser do you normally use? (e.g. Firefox)</P><P>Which operating system do you have on your computer? (e.g. Windows)</P><P>Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)</P><P>Upload a screenshot of the signal values. You can find these in the user interface of your cable router via 192.168.0.1 or 192.168.178.1 for the Fritzbox.</P><P>What measures have been taken by the fault hotline (available under 0800-5266625)?</P><P>In which federal state do you live?</P><P>Greetings Moni </P></DIV> Fri, 25 Sep 2020 08:59:42 GMT Moni_GK 2020-09-25T08:59:42Z https://forum.vodafone.de/t5/Archiv-DSL/Internet-disconnects-Internet-connection-cleared-Cable-Internet/m-p/2424943#M84806 <P>ENGLISH</P><P>I've had this issue for a few weeks where it says&nbsp;</P><P>Internet connection cleared./Cable Internet synchronization starting (training) errors and more on my log</P><P>I thought it was my modem so I upgraded my modem to a FRITZBox 6591</P><P>This did not fix the issue, it disconnects at random intervals all day</P><P>making the cable/power LED flash. It fails with both e-cable and WiFi&nbsp;</P><P>YES I've reset it, unplug and plug, get new modem directly from Vodafone</P><P>but the problem is still there</P><P>What's next?</P> Wed, 23 Sep 2020 22:13:42 GMT https://forum.vodafone.de/t5/Archiv-DSL/Internet-disconnects-Internet-connection-cleared-Cable-Internet/m-p/2424943#M84806 AaronCG 2020-09-23T22:13:42Z https://forum.vodafone.de/t5/Archiv-DSL/Internet-disconnects-Internet-connection-cleared-Cable-Internet/m-p/2426288#M84807 <DIV style="font-family:Vodafone;font-size:18px;color:#000000;"><P>Hello, AaronCG,</P><P>Which contract do you have? (e.g. Internet + telephone 100)</P><P>Which modem/router do you use? (e.g. Hitron)</P><P>Do you use a rental device from us or do you have your own device?</P><P>Which error occurs? (Speed too low; Packetloss) Also send screenshots of speed tests (with date and time) and tracerts/pingplotter measurements in case of Packetloss or ping problems</P><P>How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)</P><P>Which browser do you normally use? (e.g. Firefox)</P><P>Which operating system do you have on your computer? (e.g. Windows)</P><P>Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)</P><P>Upload a screenshot of the signal values. You can find these in the user interface of your cable router via 192.168.0.1 or 192.168.178.1 for the Fritzbox.</P><P>What measures have been taken by the fault hotline (available under 0800-5266625)?</P><P>In which federal state do you live?</P><P>Greetings Moni </P></DIV> Fri, 25 Sep 2020 08:59:42 GMT https://forum.vodafone.de/t5/Archiv-DSL/Internet-disconnects-Internet-connection-cleared-Cable-Internet/m-p/2426288#M84807 Moni_GK 2020-09-25T08:59:42Z