Left the country and still being charged?

What_the — Mon, 21 Sep 2020 05:41:43 GMT

Hey, so I left Germany back in July. Have fully moved back to Australia.

When I was leaving, I went to my local Vofafone store and asked about cancelling my contract. They told me to come back with a copy of my deregistration certificate and that I would have to pay 3 months as a notice period to cancel my mobile phone/internet.

This seemed ok, i went back with my certificate and signed a termination of contract etc.

However now Vodafone have emailed me in Deutsch to say I now have to keep paying for the rest of my contract (6 months) despite beind told this was not the case?

I returned the modem etc, I would like help getting my contract cancelled as I don't live in the country anymore.

Re: Left the country and still being charged?

Seb4sti4n — Wed, 23 Sep 2020 09:13:13 GMT

Hello @What_the,

that sounds very bad.

I will take a look at this, to give you further information for that. Please send me a private message within your customer number and the customer password.

Best Regards
Sebastian

Thema "Left the country and still being charged?" in Archiv_DSL

Left the country and still being charged?

Re: Left the country and still being charged?