Double billed

rezaeqbalpassau — Fri, 07 Aug 2020 00:25:19 GMT

I have been charged two times at the same amount for the same two bills number.

First, I received a note from Vodafone stating that I have to send the standing balance till 05.08, then I transferred the amount to the given IBAN. one day later (yesterday), I noticed that Vodafone has charged me again via Direct Debit with the same amount for the same bill numbers. I am requesting Vodafone for a refund.

here is my email address if I am supposed to send you any further proof or information.

Thanks in advance,

Reza Eqbal

Re: Double billed

Andre — Fri, 07 Aug 2020 10:41:26 GMT

Hey Reza,

please send me a private message with your dsl customernumber + password.

I'll have a look into this.

I think that weh could not charge your bankaccount one time (propably because of insufficent funds). Then we try it a few weeks later again). If you have manually transferred the amount , both process may have overlapped.

Cheers,
Andre

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Double billed

Re: Double billed