Refund request

Kuhelee — Fri, 24 Jul 2020 08:06:02 GMT

Hi,

I was charged for 2 months without active connection after I changed my residence.

Later I was informed that the transfer of the connection to my new address is not possible.

Hence my contract was terminated.

So, I would like to know the procedure to get the refund for those 2 months.

Can it be done online or do I need to mail?

If so, which address am I supposed to mail?

Re: Refund request

DanyG — Sun, 26 Jul 2020 09:17:38 GMT

Hi Kuhelee,

your last bill was created in February. The charges ended on 27th January. The contract which couldn't be activated was not charged at all.

BR,

Dany