DSL contract cancellation has been dragging for 2 years, please help

Gergo123 — Tue, 21 Jul 2020 11:38:06 GMT

Hello,

I have a DSL contract from July 2018. We moved house in December the same year and the new address did not have DSL availability so after a quick email to vodafone we have a nice and firm reply, confirming that as long as we provide proof of the move the contract will be canceled. So we moved, sent the confirmation via email and nothing, called and nothing so I have sent about 10, long and informative emails, made about 100 phone calls but could not get things sorted. In my local Vodafone branch they finally managed to close the account, BUT I am still paying € 40 for a contract that has been canceled finally in February 2020. Why ?? I have paid close to 500 € for nothing since 2018, literally for nothing since February this year and getting charged € 40 every month.Could someone please help me and straighten this out, I am loosing sleep over it

Edit @Gergo123 by Matthes (Mod): please pay attention to choose the correct board selection, moved from "Feedback"

Re: DSL contract cancellation has been dragging for 2 years, please help

DanyG — Wed, 22 Jul 2020 13:46:49 GMT

Hi Gergo123,

welcome to the Vodafone community.

I'm really sorry what happened since your Relocation. Let me try to find out, what is documented in your customer account and how I can help you. Please send me a private message with your customer number, name and birth date and the old and new address.

Thanks in advance.

BR,

Dany

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DSL contract cancellation has been dragging for 2 years, please help

Re: DSL contract cancellation has been dragging for 2 years, please help