Thema "Betreff: Cancel contract" in Archiv_DSL

Cancel contract

filoleflat — Tue, 14 Jul 2020 20:49:49 GMT

Hello,

I will be leaving the country at the end of the month and need to terminate the contract on 28th July.

I have repeatedly attempted to cancel the internet contract via email, phone, Vodafone store and have found it to be quite a tricky task.

Please can I speak to an English respresentative to assist me with the special cancellation.

Best

Filo

Betreff: Cancel contract

filoleflat — Wed, 15 Jul 2020 07:40:02 GMT

Hello!

I would really appreciate some assistance with contract cancellation, I have been trying since June now and still recieved no confirmation.

As mentioned before, I have made many attempts to make this special cancellation because i'm leaving the country and Vodafone have consistently been very unhelpful and unwilling to assist even though I have been loyal customer for some years now!

It's very dissapointing, I have a very stressful 2 weeks left of arranging a big relocation and Vodafone are just adding to the stress by not being able to carry out a simple task of cancelling a contract.

If the I do not get a response from Vodafone in the next days, I will just arrange with my bank to suspend the payments, and moving forward never use the services again.

Best

Filo

Re: Cancel contract

Jens-K — Thu, 16 Jul 2020 11:22:53 GMT

Hi filoleflat,

welcome to the Vodafone Community!

This is a customer-helps-customer forum .

This is why it can take some days until we moderators can answer here.

You can easily send us the cancellation via our contact form: http://www.vod.af/DSLKuendigung

Make sure to tell the colleagues that you are leaving Germany including the exact date.

Alternatively you can a private message to me. I need your name, customer number, customer password.

Regards,

Jens