Thema "Re: Rückerstattung für beendeten Vertrag" in Archiv_DSL

Rückerstattung für beendeten Vertrag

MhT — Fri, 12 Jun 2020 11:51:44 GMT

Hello,

Vodafone has deducted 3 bills from my bank account for a terminated contract. After I sent the Router back and contacted with them they returned 2/3 of the deducted money to me. I don't know why only a part of the deducted bills are returned to my account, althought I sent the Router in a good condition.

Regards.

MhT

Re: Rückerstattung für beendeten Vertrag

Stephan — Sat, 13 Jun 2020 14:45:29 GMT

Hi MhT,

welcome to our Community.

What exactly was debited to your account? What does it say in the bills?

And on what date was the cancellation confirmed? If, for example, the router was returned too late, only the fee for the router will be refunded. The contract itself is charged until the confirmed end of the contract.

Regards

Stephan

Re: Rückerstattung für beendeten Vertrag

MhT — Sun, 14 Jun 2020 12:57:38 GMT

Hi Stephan,

Thank you for your reply.

Actually I had a cable contract in another city and then after I move to a new city I went to one of Vodafone's branches in the new city and ask for the address change, so that they transfer my cable to the new address. The rests were done according to instructions by Vodafone consulter. Detail information are available if needed. I am not sure if it is a good idea to post them here.

Each bill has the amount of €19,99 and they were debited within the first three months of the new contract. Then Vodafone repaid something about €39 to me. The new contract has six months free use bonus. And I returned the router by the deadline. So somehow it means for some period of time I had two contracts with Vodafone for two different addresses while I have been living in one place.

Regards,

MhT

Re: Rückerstattung für beendeten Vertrag

Stephan — Mon, 15 Jun 2020 12:19:38 GMT

Hi Mht,

please do not only look on the deducts of your bank account. Please check your contract documents an bills.

In regular, there is no six month free period, if you move with a contract. If possible the contract will be transferred from the old address to the new one, with a one time fee of 39,99 Euro for that transfer.

As you describe it, you have or had two contracts at the same time. However, you should also have received a confirmation for either a move or a new contract.

Regards

Stephan

Re: Rückerstattung für beendeten Vertrag

MhT — Tue, 16 Jun 2020 19:15:35 GMT

Hi Stephan,

When I requested the address change a staff in Vodafone shop suggested me this option so to terminate the old contract for free and make a new contract to the new address with six months free use bonus. If something went wrong it should not be on me since a Vodafone staff took care of whole things. My request was also clear.
I mean if someone wants to transfer his contracts to a new address it does not mean that he wants to have two contracts at the same time.
With regards to that reimbursement I did not receive any bill. It would be helpful if Vodafone provides me with such a bill that details the costs and calculations. To me it is still not clear why those bills debited to my account, and what was the money that was refunded and how it is calculated.

Regards,

Mht

Re: Rückerstattung für beendeten Vertrag

Stephan — Wed, 17 Jun 2020 12:49:46 GMT

Hi MhT,

with your contract you got login data for your customer portal. There you can find your bills and other documents. On that bills all fees and monthly prices are stated.

Regards

Stephan

Re: Rückerstattung für beendeten Vertrag

MhT — Mon, 22 Jun 2020 20:41:01 GMT

Hi Stephan,

I could not find such a document. Could you please arrange to send me that?

Regards,

Mht

Re: Rückerstattung für beendeten Vertrag

Stephan — Tue, 23 Jun 2020 15:13:06 GMT

Hi MhT,

for that please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Rückerstattung für beendeten Vertrag

MhT — Wed, 24 Jun 2020 20:46:26 GMT

Hi Stephan,

Already sent.

Regards,

Mht

Re: Rückerstattung für beendeten Vertrag

Seb4sti4n — Sat, 27 Jun 2020 14:29:15 GMT

Hey @MhT,

I take a look at this for you.

We charge back your credit back to your bank account on 29th May 2020.

Before we do this, we gave you a credit since the day your cable account was active in December 2019. There is no open balance to charge back now.

Best Regards

Sebastian

Re: Rückerstattung für beendeten Vertrag

MhT — Mon, 29 Jun 2020 19:05:25 GMT

Hi Sebastian,

Thanks for your reply.

Because of the reasons that I already have explained in this thread, I was not expecting such payback amount and found it unfair. Please read posts of this thread. I would need a detail bill for the payback, then we can discuss in detail.

Regards,

Mht

Re: Rückerstattung für beendeten Vertrag

Jens-K — Thu, 02 Jul 2020 09:30:37 GMT

Hi MhT,

the DSL contract ended in March 20th, 2020.

The amounts you paid for the DSL connection between 19 December 2019 (start of the new cable contract) and 20 March have been credited to you and paid back to you.

As Sebastian has already written, there are no further amounts outstanding here. If there are any questions, please feel free to ask them here.

Regards,

Jens

Re: Rückerstattung für beendeten Vertrag

MhT — Sat, 04 Jul 2020 07:50:18 GMT

Hi Jens,

I recieved €39,16 for 93 days as bayback (19 Dec to 20 Mar). Between these two dates 3x19,99= €59,97 were deducted.

€19,99/month, the contract was ended in 19 Dec.

in Dec 19/31* €19,199 = €12,25 for December.

59,97-12,25= €47,72 . There is still 47,72-39,16=€8,56 difference.

So, how is it calculated by vodafone?

Regards,

Mht

Re: Rückerstattung für beendeten Vertrag

Jens-K — Sat, 04 Jul 2020 14:42:26 GMT

Hi MhT,

as you can see on the bills we have credited 62,55 Euro in total.

The outstanding amounts were deducted from this. Afterwards the remaining amount was paid out to you.

Please note that after the official end of the contract another invoice was created but as there was a balance. This balance then was paid out.

Regards,

Jens