Thema "Betreff: DSL RECHNUNG" in Archiv_DSL

DSL RECHNUNG

exhausted — Fri, 27 Mar 2020 15:05:15 GMT

Vodafone is a joke.

One more time is making my life a hell.

I made a contract that I have to pay 28.90 euros per month. Since October I have my DSL - and I never received any KONTO to pay for it, I understood that my Mobil and my internet were together since I had bills in 25 euros, and was paying for it automatically.

Now I receive an email saying that I own DSL, and the price for it since October is 184 EUROS!!!!!!!!!!

So I paid all the bills for my mobile phone and I have to pay on top this amount, This is a joke!

Please contact me because your attendants have no capacity.

VERY EXHAUSTED OF VODAFONE

*** @exhausted, thread moved from Gewinnspiele to DSL! ***

Betreff: DSL RECHNUNG

reneromann — Fri, 27 Mar 2020 19:55:44 GMT

Just to be precise: You have neither paid anything for your contract as stated in the invoices that you can access online nor was the amount deducted automatically from your bank account?

And 25 € for both, Mobile and Landline, is quite low - I'd even say too low. Despite this, you'll get two separate invoices - one for the mobile contract and one for your landline contract - and thus you would have two deductions from your account.

And yes - if you have a 30 € contract per month -AND- you have not paid for this for nearly 6 months, your debt is now approx. 180 €.

Betreff: DSL RECHNUNG

exhausted — Fri, 27 Mar 2020 22:37:55 GMT

Thank you for your answer. I'm just very confused and tired with the circumstances that were created by vodafone.

I should pay monthly 28,90 euros for my internet and my mobil. For one year. This is the promotion. After would increase. I never received any other invoice then my page on the website. Since the bills of my phone were coming around 25 euros I thought that I was paying both, since my Mobil should be only 9 euros per month. If I did not pay anything it would be right to charge me 30 euros per month, but I paid all the months for my phone already. So I sincerely don't get it. Also, why did I never received any bill for my DSL. And I cannot have access to the DSL bills on the website. It is really confusing. It feels like a trap for the consumer.

How should I proceed?

Betreff: DSL RECHNUNG

reneromann — Fri, 27 Mar 2020 23:14:38 GMT

First thing: Please check your invoices. They should exactly state on what you are being billed, e.g. the phone numbers and tariff plans. If they only state your mobile number and only the mobile tariff plan, then you obviously only have paid for your mobile phone.

Second thing: If you have not registered your landline contract, you may add it to your Vodafone account in order to be able to access the invoices. It seems -from what you say- that you only registered the mobile contract so far.

One last thing:

If you got a mobile contract with a smartphone, then 9 € per month are far too low. Usually the monthly payment for the smartphone starts with at least 10 € per month - thus it'd be extremely unlikely that you get a price below if you also got a smartphone. And as far as I know, there are no DSL (internet using the telephone outlet, NOT internet using the antenna outlet) tariff plans that are as low as 19.99 € per month - at least not for more than a few months of promotion...

Betreff: DSL RECHNUNG

exhausted — Sat, 28 Mar 2020 00:53:02 GMT

I did not get a smartphone I had it already. And the price I had to pay is 19.90 for the first year + 9 euros phone.

The only invoice I had, which I thought was for both is my mobil.

The DSL I can't even see on the internet. Not even received a letter or any other information.

Betreff: DSL RECHNUNG

reneromann — Sat, 28 Mar 2020 09:33:40 GMT

Again my question:

Is it a DSL connection - meaning that your router is connected to the telephone wall outlet

-OR-

Is it a cable connection - meaning that your router is connected to the antenna wall outlet

As there are different places where the invoices can be found and different procedures on how to activate your account.

Betreff: DSL RECHNUNG

exhausted — Sat, 28 Mar 2020 17:48:39 GMT

It is a DSL connection.

Betreff: DSL RECHNUNG

reneromann — Sat, 28 Mar 2020 19:19:00 GMT

Have you had the chance to check whether all the payments that you saw match your mobile invoices?

That would be the first way - just to be sure that there really has been no payment for your DSL line at all.

Second would be to check on whether the amount that you pay equals the sum that you signed for or if there are any problems.

Third would be to add your DSL contract to your Vodafone account - as far as I know, this requires the Modem Installation Code as well as your customer number and your DSL phone number. Then check all the invoices there and see if they match the amout that you received right now as being on due.

You definitely will have received a letter with the Modem Installation Code initially - otherwise you would definitely not be able to get your DSL line up and running as the MIC has to be entered on initial installation.

Re: DSL RECHNUNG

Andre — Sun, 29 Mar 2020 11:26:14 GMT

Hey exhausted,

you can check your dsl invoices in "Mein Vodafone" .
To add your dsl contract there, you need to enter the "online registration code" found in your welcomeletter.
We have a youtube video that should guide you step by step through this process (in german though 😞 )
If you've lost the welcomeletter, i can send you your code.

Therefore please send me a private message with your customernumber & password.

Please click on my name/avatar -> then the big red button on the right side.

Thanks for your support @reneromann

Best regards,
Andre

Betreff: DSL RECHNUNG

exhausted — Mon, 30 Mar 2020 08:49:01 GMT

Hi,

the vodafone attendants told me on the phone that the installation was free.

I only see in the website my mobil rechnung. They are all different prices.

I have DSL but can not access it. They ask my: Online-Registrierungscode *

I never received this number.

Betreff: DSL RECHNUNG

Andre — Thu, 02 Apr 2020 10:34:46 GMT

Hey exhausted,

i've offered to send you your onlineregistrationcode in my previos reply.
Therefore please send me a private message with the requested information.

Best regards,
Andre

Betreff: DSL RECHNUNG

exhausted — Thu, 02 Apr 2020 13:23:06 GMT

Hi Andre! Thank you very much, how can I send you a private message?

Betreff: DSL RECHNUNG

Mav1976 — Thu, 02 Apr 2020 16:07:42 GMT

@exhausted schrieb:

(...) how can I send you a private message?

Hi @exhausted, click on the profile from @Andre and choose the red button "Sende eine private Nachricht".

Betreff: DSL RECHNUNG

exhausted — Tue, 14 Apr 2020 14:29:56 GMT

Hi.

I paid the DSL and after one week Vodafone cut my internet anyways.

We are desperate at home without Vodafone.

The attendants made me make a new contract and promised me they would reactivate the internet on the same day. I called many times, they told me that Telekom was informed already and my internet would come back this week, before the installations of my new modem that is only on the 4th of may. I have no clue what is going on. I supposedly would pay 19,99 + 9 euros for the internet and Mobil, I paid much more already and Vodafone cut my internet.

Could you please be honest with me? Should I go to a lawyer? I'm getting sick.

I need my internet reconnected now.

I need to know why am I'm paying more then I should.

I need to have access to my DSL bills.

Thank you.

Betreff: DSL RECHNUNG

exhausted — Tue, 14 Apr 2020 18:54:39 GMT

Hi Andre,

I sincerely dont understand what do I have to do.

Please give me straight directions.

Betreff: DSL RECHNUNG

Andre — Sat, 18 Apr 2020 10:15:01 GMT

Hi exhausted,

you sent my colleage a private message with your customernumber.

Without the customerpassword i can't give you any detailed information according your payments.

Click here and send me your customerpassword.

Just from the information i've read here - you did not pay your dsl invoices for months.
If we have cancelled the contract because of outstanding payments (which takes months) you have most likely a bad credit rating.
In this case its not very likely that we accept you as a new dsl customer, even if you order a new landline.

I can give you an indepth answer, but only after you've sent my a private message with your customerpassword.

Best regards,
Andre

Betreff: DSL RECHNUNG

exhausted — Thu, 07 May 2020 06:34:55 GMT

Dear Andre,

vodafone recognized their mistake.

and now, one more time, one last profound act of disrespect.

i waited the whole day the technician monday at my house and NOBODY came.

Now I dont have internet, dont know when this will be possible, when you will have another appointment and for sure you will try to charge me for that.

I want this situation solved until this week. Im getting a laywer.

Betreff: DSL RECHNUNG

Andre — Sat, 09 May 2020 12:27:29 GMT

Hey exhausted,

since you did never even bother to tell me your new customer number, i searched the adress & found your new account.
The technician did activate the landline remotely on the 4th.

You've contacted our installation support on the 7th & since then the online account is stable & fullsync.

Is everything working properly now?

Best regards,
Andre