Moved from Kabel to Vodafone - I was wrongly charged a fee

gsofia — Mon, 04 May 2020 18:55:45 GMT

I have recently moved apartments. I had Kabel Deutschland in my old apartment and Vodafone DSL in my new one (because Kabel was not available).

When going through the online process, it was advertised that I should not pay a "moving fee" or "new connection fee" ("Du zahlst kein Bereitstellungsentgelt (0 EUR statt 99,98 EUR)"), as per attached screenshot.

Yet I was charged EUR 49,99. I called customer centre 3 times already and they keep telling me that I started a new Contract. This may be the case, because a Contract cannot be transferred from Kabel to Vodafone, however this is contrary to what was advertised to me and nowhere was it ever mentioned that I have to pay a connection fee.

Re: Moved from Kabel to Vodafone - I was wrongly charged a fee

Jens-K — Tue, 05 May 2020 11:23:50 GMT

Hi gsofia,

welcome to the Vodafone Community!

Please send a private message. Click on my avatar -> "Sende eine private Nachricht"

I need your name, DSL and Cable customer number. Your birth date and address of the cable connection.

Regards,

Jens

Thema "Re: Moved from Kabel to Vodafone - I was wrongly charged a fee" in Archiv_DSL

Moved from Kabel to Vodafone - I was wrongly charged a fee

Re: Moved from Kabel to Vodafone - I was wrongly charged a fee