Due to COVID19 pandemic situation, can we delay the returning of router

NM163 — Wed, 08 Apr 2020 10:40:43 GMT

Hello I have a DSL contract with vodafone. My contract is ending this month and I had informed vodafone for contract termination. Due to COVID pandemic, I am home quarantine because I have flu symptoms. Doctors have recommended to stay at home. I have to return my router by 15th April but I can't go out. Is there any special rules during pandemic time? Is there a way by which I can get an extension till end of April for router return. I am writing on this fourm because I don't know german and its difficult to communicate on the helpline. I would be grateful if I can get any updates on this.

Thanks in advance !!

Edit: @NM163 Moved from feedback to the right board. Best regards Kurtler

Re: Due to COVID19 pandemic situation, can we delay the returning of router

Jens-K — Thu, 09 Apr 2020 07:00:07 GMT

Hi NM163,

due to the current situation we have extended the deadlines.

If you cannot return the router until the end of April, this is not a problem.

I wish you a speedy recovery and all the best.

Regards,

Jens

Thema "Due to COVID19 pandemic situation, can we delay the returning of router" in Archiv_DSL

Due to COVID19 pandemic situation, can we delay the returning of router

Re: Due to COVID19 pandemic situation, can we delay the returning of router