Move within Germany

Oolvera — Wed, 04 Mar 2020 16:30:05 GMT

Hello!

I understand the contractual obligation and the limitations of cancelling the contract prematurely if the service can still be provided.

Nevertheless, In the case that I move to a place where there is already service contracted and provided, how can I deal and cancel the previous one if the service cannot be provided?

Thanks a lot for the support!

BR,

Oscar

Re: Move within Germany

Norman — Fri, 06 Mar 2020 14:29:47 GMT

Hi Oolvera,

I'm not quite sure I understood you correctly.

Do you have two contracts now?

You determine the date. On this date - when Telekom confirms it before - we switch off and activate the line in your new home. If the activation is delayed, you don't have pay. But only if you are not to blame. A classic example is often that access to the basement is not possible for the telekom technician. With this feedback from the technician, we activate the contract commercially and charge a fee. And you'll get an new appointment.

Best regards,

Norman

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Move within Germany

Re: Move within Germany