Thema "Betreff: DSL relocation" in Archiv_DSL

DSL relocation

Kuhelee — Wed, 19 Feb 2020 11:18:58 GMT

DSL relocation has not been implemented since 2 months.

Betreff: DSL relocation

DSS1 — Wed, 19 Feb 2020 11:12:01 GMT

Awesome! Thanks for sharing.

Betreff: DSL relocation

Kuhelee — Wed, 19 Feb 2020 11:15:35 GMT

Can you please help with this?

Betreff: DSL relocation

DSS1 — Wed, 19 Feb 2020 11:17:17 GMT

With what? You might want to elaborate your issue.

Betreff: DSL relocation

Kuhelee — Wed, 19 Feb 2020 11:20:26 GMT

I have been waiting for the dsl relocation for 2 months and it has not taken place so far. I would appreciate if it happens as soon as possible.

Betreff: DSL relocation

DSS1 — Wed, 19 Feb 2020 11:28:11 GMT

Did you tell anyone, that you're moving flats?

What contact channel did you use?

Have you received a confirmation of order?

Betreff: DSL relocation

Kuhelee — Wed, 19 Feb 2020 11:32:40 GMT

Yes there was a mistake with the address in the confirmation for the umzug order.

I called vodafone and changed the adresss after which I was told that I will be getting a call for the technician appoinment.

This happened 2 weeks back.

But still I did not get any mail regarding the confirmation of the order with my newly mentioned address.

I can see my new address as the billing address in mein vodafone.

So expecting the mail for dsl relocation soon.

Betreff: DSL relocation

DSS1 — Wed, 19 Feb 2020 11:49:16 GMT

If there was an error with the new adress, the complete relocation order needs to be canceled and a new one needs to be set up. Two weeks sounds like a realistic timespan for that. You'll receive a new welcome letter when the new appointment is confirmed by telekom., most likely vie e-mail.

Cheers,

DSS1

Betreff: DSL relocation

Kuhelee — Wed, 19 Feb 2020 11:55:44 GMT

I am unable to create a new relocation request as it says "a request has not been completed yet"

Betreff: DSL relocation

DSS1 — Wed, 19 Feb 2020 12:15:27 GMT

If you already called Vodafone and told them about the wrong adress, you shouldn't need to create a new order. The wrong order will be canceled and a new one set up by Vodafone. No need for you to interfere.

Maybe a mod can check the current status for you.

Cheers,

DSS1

Betreff: DSL relocation

Kuhelee — Wed, 19 Feb 2020 12:20:50 GMT

"Maybe a mod can check the current status for you"

How can I know the status?

Betreff: DSL relocation

DSS1 — Wed, 19 Feb 2020 12:25:44 GMT

A moderator can check that for you. Or you could call the hotline again.

Betreff: DSL relocation

Kuhelee — Wed, 19 Feb 2020 12:31:27 GMT

How can I know the status

Betreff: DSL relocation

Kuhelee — Wed, 19 Feb 2020 12:33:17 GMT

Are you allowed to check the status?

Betreff: DSL relocation

DSS1 — Wed, 19 Feb 2020 12:37:29 GMT

@Kuhelee schrieb:
How can I know the status

I told you twice, already. Wait for a mod, they'll tell you.

Edit: No I can't, since I'm not a moderator.

Re: DSL relocation

Jens-K — Thu, 20 Feb 2020 13:57:25 GMT

Hi Kuhelee,

welcome to the Vodafone Community!

This is a customer-helps-customer forum in the first place. So it can take a while until we moderators are able to answer.

You can send a private message to me with your name, customer number and the correct address you are moving to. Please including the exact location of your home. For example: Apartment Building, 2nd floor, right, Entrance at the back.

Regards,

Jens

Thanks @DSS1 for your help so far!

Re: DSL relocation

Kuhelee — Fri, 21 Feb 2020 16:58:56 GMT

Thanks @DSS1 and @Jens-K for your inputs.

Kindly help me with the following queries:

Currently I am under the 100 mbps for 40 euro per month plan.

But I heard in my new residence the maximum possible speed for my residence is 16 mbps.

a) In that case can I opt for a cheaper plan around 16mbps, terminating the current contract?

b) Is it possible to move to another internet provider by terminating the current contract before 6 months.

Re: DSL relocation

Norman — Sun, 23 Feb 2020 11:13:14 GMT

Hi @Kuhlee,

both is possible if we can't offer the same speed at the new address. It's your decision. 🙂

Best regards,

Norman