Vodafone Scam and Early Termination

krupeshved — Mon, 17 Feb 2020 17:13:19 GMT

Hello

I am posting this message on Vodafone Community in regards to cheating which Vodafone does so often in Germany.

On 31.10 I ended my DSL Account and had given Vodafone a heads up of 3 months that I will move out. They acknowledged the same and asked me to send back my router which I did.

After 4 months, I get an email from Infoscore asking me to pay money 85 Euros penalty for DSL connection.

I dont understand why I should pay this money because nothing was mentioned at time of cancellation?

Please can someone from VODAFONE community help? My customer number is xxx

Edit: Please don´t write your customer number here publicy Kind regards Heike

Re: Vodafone Scam and Early Termination

DanyG — Mon, 17 Feb 2020 17:37:32 GMT

Hi krupeshved,

your contract has been terminated before the minimum running time was over. So it's correct to charge a compensation for the time, your contract ended earlier. That's what we already told you via email in January.

BR,

Dany

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Vodafone Scam and Early Termination

Re: Vodafone Scam and Early Termination