Thema "Betreff: English Support - Returning Devices - What documents required in the box?" in Archiv_DSL

English Support - Returning Devices - What documents required in the box?

SimpleSimon — Tue, 14 Jan 2020 13:15:04 GMT

Hello community/Vodafone

I need to return devices to Vodafone from a contract that was ended in October. I no longer live in the property (my ex wife does) so I have not received any documents explaining how to return the devices.

Do I need to stick any paperwork in the box with the returns, or simply ship the devices back and Vodafone know they're mine from serial numbers etc?

I have checked my email and following the termination of the contract I never received any emails advising what must be done to return a device. If fact, the last email from Vodafone was December 2018 - 10 months prior to the contract being cancelled and to the best of my knowledge no post has arrived prior to the second reminder I was handed today.

So, do I just stick the devices back in the box and send them back, or do I have to stick details on my contract in the boxes?

Danke

Betreff: English Support - Returning Devices - What documents required in the box?

SimpleSimon — Tue, 14 Jan 2020 13:28:00 GMT

Reading through this forum, it seems that Vodfone decline returns if they're received after 14 days of cancellation. Can that be true?

I spoke (with the help of a colleague) to the Vodafone support team and they advised that it is still ok to return the device now and the final bill will be amended - were they lying?

Re: English Support - Returning Devices - What documents required in the box?

Andre — Wed, 15 Jan 2020 07:55:40 GMT

Hey SimpleSimon,

were you using a dsl or a cable product?

Since you've posted in the dsl board I'll asume that you had a dsl contract.
Normally you'll find the return voucher as a part of your cancellation confirmation.
Most likely we send these via mail (as long as we have a verified mail adress).

We only debit the contract several weeks after the deadline.

Feel free to send me a private message with your customerinformation. I'll have a look into this.
To send me a PM , please click on my name/avatar -> then "Sende eine private Nachricht" on the right side.

Best regards,
Andre

Re: English Support - Returning Devices - What documents required in the box?

SimpleSimon — Wed, 15 Jan 2020 14:18:19 GMT

Hi Andre - Thank you for the assistance.

I have sent you a private message

Re: English Support - Returning Devices - What documents required in the box?

SimpleSimon — Tue, 28 Jan 2020 11:19:34 GMT

After speaking privately with @Andre from the Vodafone moderation team, my issue has been resolved.

I think it's important to point out that the response was excellent from @Andre and the Vodafone team.

Thank you.

Re: English Support - Returning Devices - What documents required in the box?

Seb4sti4n — Tue, 28 Jan 2020 12:59:38 GMT

Hello @SimpleSimon,

thanks for your feedback. Glad to hear it's working again.

Because you marked the thread as closed, I'm going to put a lock on it.

Best Regards

Sebastian