Renewed Via Phone but Contract Received over email is not honoring agreement

sfjb — Sat, 18 Jan 2020 09:57:51 GMT

Dear Community,

My current contract is going to expire on 23.04.20, therefore I have until 23.01.20 to terminated.

Hence, I called yesterday and was offered a better deal to continue with Vodafone. However I am not seeing in the new contract sent over email the discount promises, nor reflecting the new Modem information.

I do no speak German, so it is really complicated for me to call and get some help.

Please advise how to proceed.

thanks in advance.

Re: Renewed Via Phone but Contract Received over email is not honoring agreement

Andre — Sun, 19 Jan 2020 11:07:03 GMT

Hey sfjb,

feel free to send me a private message with your dsl customernumber+password.

Therefore click on my name/avatar -> then "Sende eine private Nachricht" on the right side.

I'll have a look into this.
If possible please try to sum up the offer / discounts that were offered in the private message.

Best regards,
Andre

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Renewed Via Phone but Contract Received over email is not honoring agreement

Re: Renewed Via Phone but Contract Received over email is not honoring agreement