Change of Address Request

rrivera — Fri, 17 Jan 2020 09:36:49 GMT

Hello,
I called yesterday to request a change of addres for our DSL service.

I was supposed to receive a mail and a sms some minutes later with the confirmation nevertheless I have ot received yet.

Can you pease help me to complete the process?

Thank you in advance and best regards,

Re: Change of Address Request

Norman — Sat, 18 Jan 2020 14:01:15 GMT

Hi rrivera,

sure we can help. I need the following data via private message. Use the link below.

1. Your new address & DSL customer number (starts with 0019xx)

2. If you imagine from the street where your entrance door is. Is that directly on the street, in the back building or side wing?

3. Where is your apartment - seen from the front door? Floor, left, middle or right?

4. Where is the first telephone socket in your apartment? (hallway, living room, study etc.)

5. When do you need your connection?

6. Do you have your previous tenant's name and telephone number at hand? (This way we can inform the Telekom immediately and a technician may not be necessary.)

You still have 2 possibilities concerning your contractual relationship.

1. You keep everything as it is also your term. Then the removal costs once 39.99 Euro. Of course everything must be available at your new address. I check this in advance for you. If it is not available, you can cancel the contract prematurely.

2. If you agree to a new running time of 24 months the landline switch is free of charge.

Simply send me the data via private message . If I have any questions, I'll come back to you.

Best regards,

Norman

Thema "Change of Address Request" in Archiv_DSL

Change of Address Request

Re: Change of Address Request