Thema "Re: Post-cancellation billing" in Archiv_DSL

cancellation

Nish — Wed, 02 Oct 2019 06:32:53 GMT

Hello,

I want to cancel my DSL at the end of November 2019. How do I cancel my DSL internet contract with vodafone.

Re: cancellation

Seb4sti4n — Fri, 04 Oct 2019 08:43:02 GMT

too bad you want so quit your contract.

Why would you want to quit? As a rule, you have a notice period of 3 months to the end of the term. Information how to cancel your contract you found on our website.

Best Regards

Sebastian

Re: cancellation

Nish — Tue, 08 Oct 2019 13:51:12 GMT

Hello Sebastian,

Since my German is not good, could you guide me through the termination procedure in English?

Thank you very much in advance!

I am using DSL internet 16mbps. I am moving out of Germany on November 21st 2019 an so would like to cancel my contract. Here are my details

- Customer number: 0019********

- Surname: T********

- Address (current): ********* **, Koblenz, 56*** - Germany

- date of birth: *********

- Moving date. *********

Sincerely

Nishanth

Edit by Matthes (Mod): please do not post any personal customer data publicly

Re: cancellation

Norman — Tue, 08 Oct 2019 14:11:54 GMT

Hey Nish,

okay. Thanks for your answere. 🙂

I've checked your account. Your cancellation is already processed since yesterday. You'll get the confirmation via post in the next days.

If you have any other questions -> feel free to ask.

Best regards

Norman

Post-cancellation billing

Nish — Wed, 04 Dec 2019 09:30:52 GMT

Hello Norman,

Many thanks for your feedback however I was billed today for a total amount of 157.02€ from my bank account. I am no longer in Germany and I have de-registered myself, not sure why am I billed the amount indicated above? Please can you advise.

Thank you for your time.

Sincerely

Nishanth Reddy Tirupathi

Re: Post-cancellation billing

DanyG — Wed, 04 Dec 2019 16:37:28 GMT

Hi Nish,

I'm really sorry. Here has been a mistake with the reason for your cancellation. You moved to another country, so the compensation charge was not correct. I've credited you this amount. You can reverse the direct debit taken from your bank account and transfer the difference to our bank account. That would be the fastest way. If you have more patience, I'll order the payout for you. Just give me an advice.

BR,

Dany

Re: Post-cancellation billing

Nish — Wed, 04 Dec 2019 16:47:43 GMT

Thank you for getting back to me. Please order the payout to my bank account.

Thank you very much

Nishanth

Re: Post-cancellation billing

DanyG — Fri, 06 Dec 2019 11:18:11 GMT

Hi Nish,

thanks for your feedback. I ordered the payout for you. But please note that it can last a few weeks.

BR,

Dany