[English] Clarification needed with billing

English-Billing — Thu, 21 Nov 2019 13:01:24 GMT

Hi,

From past 2 months, I am being additionally charged on my DSL connection where bill shows the details as

Vodafone-Internet - Flatrate
Kondition monatlich

I am not sure why this additional charge is being levied! Can you clarify?

Best Regards,

Aravinda P

@English-Billing Edit: Full Name edited. Jens-K

Re: [English] Clarification needed with billing

Jens-K — Thu, 21 Nov 2019 13:05:52 GMT

Hi English-Billing,

welcome to the Vodafone Community!

I assume that this is an error in the representation.

The invoice item should be the increased line rent which is charged since beginning of September.

You are welcome to send me a PN. Then I will check it for you.

Click on my avatar and then on "Sende eine private Nachricht". I need your name, your customer number and the customer password.

Regards,

Jens