Internet can't active after technician visit

Ying-ying — Tue, 19 Nov 2019 14:07:31 GMT

So sorry for the English, but I'm still learning German, and it's not good enough yet to describe the issue.

I signed a contract for a Vodafone DSL connection and the technician already came on 12th November. Since I have provided the previous tenant name, a message from Vodafone said that I do not need to stay at home when the technician comes. So I do not really know what the problem is. The technician said the Internet is working now, but I can not use it after I came home at night.

The router I used is 804 which I bought from Vodafone shop. The light of internet is not on. When I try to activate the router, the page states "Please plug the DSL into the dedicated DSL port" - which is already plugged in, and it will not let me continue.I have tried to reset the router and re-plug in, but still have no response.

I so tried to call the hotline for many times, but it's so difficult to pass the machine and talk to a person who can speak English. I even use my mobile data, so I have no internet everyday.

I would really appreciate any help in this matter.

Re: Internet can't active after technician visit

Jens-K — Wed, 20 Nov 2019 07:48:59 GMT

Hi Ying-ying,

welcome to the Vodafone Community!

I'm sorry that your DSL connection does not work yet.

I will open a technical ticket for you.

Please send me a private message. Click on my avatar -> "Sende eine private Nachricht"

I need your name, customer number and mobile phone number.

Regards,

Jens

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Internet can't active after technician visit

Re: Internet can't active after technician visit