Thema "Re: DSL - Internet not working" in Archiv_DSL

DSL - Internet not working

Jagadeesh — Thu, 07 Nov 2019 16:18:31 GMT

Hi team,

The Internet is very slow and sometimes it doesn't even load. Download speed it below 1MBps and upload speed is 0 Mbps. I need your assistance to resolve the issue.

Reference Vodafone.speedcheck results are below :

xxx,
xxx,
xxx

I do not speak German so I couldn't get help via customer care service.

Kindly help
Thank you

Edit @Jagadeesh Please don't post speedcheck numbers publicly. BR, DanyG

Re: DSL - Internet not working

DanyG — Thu, 07 Nov 2019 16:34:47 GMT

Hi Jagadeesh,

I'm really sorry you have problems with the line. I created a trouble ticket for you. As soon as we have more information, We'll contact you immediately.

BR,

Dany

Re: DSL - Internet not working

Jagadeesh — Wed, 13 Nov 2019 09:44:41 GMT

Hi Dany,

Thanks for the response.

Since Friday the internet is completely unusable. The pages are not even loading and even simple messenger tools not working. Please let me know when will you fix it?

Speed check: xxx , xxx , xxx, xxxx,

I am paying so much for the bill but even after that, the internet is not working. It is not fair, I hope you resolve my issue faster.

Thanks

Jagadeesh

Edit: @Jagadeesh Please don't post your speedcheck number in public. BR, DanyG

Re: DSL - Internet not working

Jagadeesh — Mon, 11 Nov 2019 14:00:15 GMT

Hi

today we got a technician onsite to check the cables and boxes. He checked and replaced a box at my home. But the issue still exists. He said, cabling, wires are good and we need to check from your side.

Can you please check it asap and resolve the issue. The issue is there for a long and since last week nothing is working. I'm using my phone to write you a message. Please resolve it asap. It's affecting my project work and studies.

Thanks

Jagadeesh

Re: DSL - Internet not working

Jagadeesh — Tue, 12 Nov 2019 17:44:42 GMT

Hi Dany,

The Internet is still not working. Do we have any update on this, please ?

Thanks

Jagadeesh

Re: DSL - Internet not working

DanyG — Wed, 13 Nov 2019 09:50:50 GMT

Hi Jagadeesh,

your trouble ticket is still open. That means, our technicians are working on a solution. Unfortunately, I can't tell you, when it's solved.

BR,

Dany