Thema "Betreff: Invoice issue" in Archiv_DSL

Invoice issue

SD1 — Fri, 01 Nov 2019 18:51:52 GMT

Hello There,

Recently I have downgraded my plan to Red Internet & Phone 16 DSL.

But I was charged 37,49 for this month, Usually, I was charged only 19,99 Euro only.

Can you please check and tell me why it was charged more?

Please help me here.

Regards,

DSS1 — Sat, 02 Nov 2019 12:07:35 GMT

@SD1 schrieb:

Can you please check and tell me why it was charged more?

Your 12 month new customer bonus ran out. In the 2nd year the normal price will be charged.

Cheers,

DSS1

SD1 — Sat, 02 Nov 2019 12:41:27 GMT

Thank you.

Is there anyway to get this offer back?

I have bought this via check24, there I have been told that 19,99 would be charged for the first 2 years,

Maybe I can cancel the current contract and order a new one?

Can you please help me here?

Regards,

DSS1 — Sat, 02 Nov 2019 13:03:14 GMT

If you got that offer from check24, you should discuss this issue with them. You cannot cancel this contract prematurely.

Cheers,

DSS1

Norman — Sat, 02 Nov 2019 17:34:06 GMT

Hi SD1,

have you claimed your exchange guarantee after 12 months?

You pay the regular price after switching to DSL16. The promotion credit was only valid for a certain period of time.

Best regards

Norman

SD1 — Sat, 09 Nov 2019 09:06:25 GMT

Thank you.

I would like to go for a cancellation at the end of my contract period.

I don't want to pay the higher cost.

Can you please help me with the procedure for cancellation.

Is there any direct contact number that we could dial?

Seb4sti4n — Tue, 12 Nov 2019 09:37:34 GMT

Hello @SD1,

too bad to hear this.

You can write me a private message within you customer number, your full name and the address.

Best Regards

Sebastian