Thema "Transfer of account" in Archiv_DSL

Transfer of account

Kunaal — Sun, 30 Jun 2019 19:37:18 GMT

Hi Team,

I would need to transfer my internet account to house landlord, he is ok to continue this account on his name, please suggest the process.

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reneromann — Sun, 30 Jun 2019 20:00:46 GMT

If it's really a DSL contract (and NOT a cable one) - see here

In case of a cable contract: It's not possible to transfer a contract.

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Kunaal — Mon, 01 Jul 2019 11:44:11 GMT

HI,

It is DSL contract, please see attached document.

Edit: I've removed the attached screenshot. Please don't post your personal information like f.e. your customernumber in public

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Andre — Mon, 01 Jul 2019 11:46:11 GMT

Hey Kunaal,

since its a Dsl contract please fill out the document reneromann linked & send it back.

Once everything is signed we will change the contract partners as soon as possible.

I'm sorry that this is not possible without signing the papers.

Best regards,

Andre

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Kunaal — Mon, 08 Jul 2019 12:06:52 GMT

Hi Andre,

I have sent the signed form via fax on Friday, please proceed with change of account.

Thanks & Regards,

Kunaal
Edit: Please don't post personal information like for example your complete name in public. Thank you!

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Andre — Mon, 08 Jul 2019 12:19:10 GMT

Hey Kunaal,

my colleagues from the order department will answer you as soon as possible.

Best regards,
Andre

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Kunaal — Mon, 12 Aug 2019 05:31:57 GMT

Hi Team,

why i am still getting charged? Is transfer not done? Please stop charging money from my account as owner is already moved to house and we have submitted all documents.

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Andre — Tue, 13 Aug 2019 14:58:07 GMT

Hey Kunaal,

please send me a private message with your customernumber.

Therefore click on my name/avatar , then "Diesem Benutzer eine private Nachricht senden" on the right side.

If you've sent the fax last month, the change of contract owners should've been done.
Still you'll get a bill for the days till the new contract partner is active.
This is most likely the final bill.

But let me check this first.

Best regards,
Andre

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Kunaal — Tue, 24 Sep 2019 03:30:29 GMT

Hi, I am still getting charged, why is that?

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Andre — Tue, 24 Sep 2019 09:34:59 GMT

Hey Kunaal,

I've recieved your private message.

After a look into your customeraccount, we did not recieve any form/document regarding the change of contract partners.
Thats why the change has not been done yet.

Best regards,
Andre

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Kunaal — Tue, 24 Sep 2019 12:11:20 GMT

Hi,

I have faxed this in the month of july itself and also informed you guys that i have sent you the form, I ahd received message ok, we will check the form and proceed further, now I am receiving message that you dont have document.

If you didnt have document then why didn't you inform me earlier? I have attached document again which i sent through fax earlier, Please take some ownership and close this case.

I have been following up this request for more than 2 months now and this kind of response is just creating more frustation.

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Andre — Tue, 24 Sep 2019 13:53:00 GMT

Hey Kunaal,

i told you on the 12th August that a change of contract partners should've already finished long ago.

Therefore i offered to check your customeraccount.

I did not recieve your customernumber till your PM from today.

If you have a copy from your fax feel free to send it to me via PM.
As long as its readable , i'll enter it myself.

I can't change a contract owner without a complete filled formular.
The only possible scenario where we don't accept a change of contract owners is, when the new owner has a bad credit score.

But even then, i would the a note in your customeraccount.

Best regards,
Andre

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Kunaal — Wed, 25 Sep 2019 09:00:52 GMT

Hi Andre,

please find fax copy again.

Thanks Kunaal

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Andre — Wed, 25 Sep 2019 09:00:29 GMT

Hey kunaal,
please send it via private message.

I've removed the attachment in this public thread.
(there were personal information , ec card number etc...)

Best regards,
Andre