Thema "[Request] restart the umzug process" in Archiv_DSL

[Request] restart the umzug process

arnaud_setio — Mon, 16 Sep 2019 10:01:13 GMT

Dear vodafone,

Last month, I tried to move my internet to my new address (x*). I was informed by Vodafone on 29.08.19 that the internet could not be installed. I checked with my landlord and was informed that the internet box was connected to the Telekom on 02.09.19.

Could you help me with re-initiating the umzug process? We would be happy to have the connection in the new address.

The auftragsnummer is x*. Let me know if I could provide any other information.

Best regards,

Arnaud

x* Personal data & order number removed to protect your privacy.

Re: [Request] restart the umzug process

Seb4sti4n — Mon, 16 Sep 2019 17:33:20 GMT

Hello arnaud_setio,

I will take a look at this.

Please send me a private message with your customer number and your customer password.

Best Regards

Sebastian

Re: [Request] restart the umzug process

arnaud_setio — Tue, 17 Sep 2019 07:54:17 GMT

Thanks Sebastian. I sent you a private message.