Can't get payslips from previous contract

Blowtorch — Sat, 24 Aug 2019 08:10:24 GMT

Hello, I had DSL contract in 2018 then I moved to Kabel. Unfortunately now I can't get payslips from old DSL contract not from mobile application nor from desktop website. I'm using this link https://www.vodafone.de/meinvodafone/services/meinerechnung

it's always answering "Something went wrong. Try again later". Similar on mobile app. Can you please check it?

Kunden nummer: xxx

Edit: Please don't post personal information like for example your customernumber in public - thank you !

Re: Can't get payslips from previous contract

Andre — Sat, 24 Aug 2019 12:31:07 GMT

Hey Blowtorch,

as long as you did the contract with the onlineregistrationcode BEFORE the contract has ended, you can check your bills for 12 months.

After 12 months there is no further access to your old dsl bills.

Its not possible to add a dsl contract once it has been cancelled finally.
If you want a copy of a bill, the fee is 2.50 euro per bill reproduced.

Best regards,

Andre

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Can't get payslips from previous contract

Re: Can't get payslips from previous contract