Thema "Betreff: Help with contract termination - Moving back home" in Archiv_DSL

Help with contract termination - Moving back home

cdvmty — Thu, 15 Aug 2019 19:14:52 GMT

Hi,

I have internet services with Vodafone but at the end of December I will move back home in Mexico.

I called customer services earlier today but the person on the phone spoke very little English and told me that my contract expires on Nov. 2, 2019 but since the cancellation date has already passed then the contract was renewed for another year and there was nothing that can be done.

Now, I am aware of the German Telecommunication Law that allows me to terminate this type of contracts when I'm moving to a place where the company cannot provide the same service but again, the person on the phone said that was not possible since the contract was already automatically renewed.

With that in mind, and given the poor service I got on the phone today, I was hoping someone could help me clarify what can I do to 1) make my contract end on December 31, 2019 and 2) not have to pay anything more than I have to pay.

Thanks,

Carlos

Betreff: Help with contract termination - Moving back home

Díaz_de_Vivar — Thu, 15 Aug 2019 21:07:24 GMT

Buenos noches @cdvmty

The German Telecommnication law says, you can cancel the contract, but you have to pay 3 months longer. This means, your contract ends 31.march 2020

Un saludo

Betreff: Help with contract termination - Moving back home

cdvmty — Mon, 19 Aug 2019 05:34:48 GMT

Thanks for the reply. I called the customer service again and the woman on the phone told me she couldn't cancel the contract because the law is quite complicated. So, I guess I will just call every day until they agree to cancel the contract.

Betreff: Help with contract termination - Moving back home

Jens-K — Mon, 19 Aug 2019 08:56:19 GMT

Hi cdvmty,

we need your notice in written form. You can simply use our contact form for this purpose: http://www.vod.af/DSLKuendigung

Regards,

Jens

Betreff: Help with contract termination - Moving back home

cdvmty — Mon, 19 Aug 2019 09:03:46 GMT

Jens,

Thank you for replying. If I complete that form will the contract be cancelled on the specific date that I request?

According to the telecommunication law, I can cancel the contract but you will charge me 3 additional months, is that correct?

And, do I need to send some proof that I will leave the country permanently?

Thanks for your help.

Betreff: Help with contract termination - Moving back home

Jens-K — Mon, 19 Aug 2019 10:07:01 GMT

Hi cdvmty,

if you tell us that you are leaving Germany and the exact date, the contract will end at this day.

You will receive a final invoice after that for the additional 3 months.

You will receive a confirmation. If any proof is needed my colleagues will ask via e-mail for it.

Regards,

Jens