English advice: Leaving Germany before end of contract

Katelewin — Sat, 17 Aug 2019 10:27:13 GMT

Hey! First of all: apologies for not speaking good enough German to sort this out auf Deutsch. I'm also getting nowhere saying 'operator' to the phone line which was what I was advised to do when I got throught to a customer support agent 😞

My question is: My DSL contract ends on 22.02.2020 but I have just found out I will be leaving Germany at the end of December 2019. Does anyone have any on 1) How to cancel early? 2) Whether I will still have to pay anything//a cancellation feww? 3) How I cancel early if this requires a Abmeldebestätigung as I won't be getting this until December.

Very grateful for any help anyone can offer 🙂 Thanks!

Re: English advice: Leaving Germany before end of contract

Andre — Sun, 18 Aug 2019 15:47:54 GMT

Hey katelewin,

I'm sorry to hear that you're leaving us.

Feel free to send me a private message with your customernumber.
Therefore please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".

Please let me know the excact date to which i shold cancle the contract.
If you leave Germany you can cancle the contract early - without additional fees.

Keep in mind, that if you have a rented device from us (for example a fritzbox) - you need to send it back after the contract has ended.

Best regards,

Andre

Thema "English advice: Leaving Germany before end of contract" in Archiv_DSL

English advice: Leaving Germany before end of contract

Re: English advice: Leaving Germany before end of contract