Thema "Re: Technical assistance needed in English" in Archiv_DSL

Technical assistance needed in English

Internetenglish — Tue, 07 May 2019 16:10:44 GMT

My internet is not working. After calling several times last week, I received a call today from a technician.

My German is very basic so I asked him to speak slower and with basic words, I was understanding enough but he did not have the patience and was very rude saying that I am in Germany and need to speak German, which I agree but asked him to have patience. He refused to help me further and I still cannot use the internet.

What can I do now?

Re: Technical assistance needed in English

Seb4sti4n — Wed, 08 May 2019 09:26:00 GMT

Hello Internetenglish,

sorry for that issue.

I can give the information for your technician ticket, that your are talking english. Then the ticket will be assigned to an english speaking colleague. Please send me for that a private message with your customer number.

Best Regards

Sebastian

Re: Technical assistance needed in English

Pier73 — Tue, 02 Jul 2019 10:07:23 GMT

Hello, I have a similar problem. Received my Vodafone equipment, plugged it, but no internet. Tried to reach out the tech service but i don't speak any german and cannot go through the recorded messages. I need to talk to some technician that speak english if possible?

@Seb4sti4n wrote:
Hello Internetenglish,

sorry for that issue.

I can give the information for your technician ticket, that your are talking english. Then the ticket will be assigned to an english speaking colleague. Please send me for that a private message with your customer number.

Best Regards
Sebastian

Re: Technical assistance needed in English

Andre — Tue, 02 Jul 2019 16:15:36 GMT

Hey Pier73,
are you also using a dsl contract from us?

Then feel free to send me a private message with your customernumber.
I'll have a look into this.

If you are using a contract for fast cable internet, please answer in this thread.
My colleagues will take care of you then.

Best regards,
Andre