Thema "Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!" in Archiv_DSL

Wrong price for contract

Mypingishighlol — Tue, 02 Jul 2019 10:02:17 GMT

I got offered on phone for 8 euro 13 gb internet, flat sms and phone calls with my dsl. They sended me something else (30 euro i did have to pay for 4 gb internet and flat sms and phone calls) I wanted to cancel that since i didnt ordered that ***. After they canceled they just took 40 euros from my bank account even tho they told me i have 2 weeks to try it out. I am taking a lawyer over 40 euros. *** i was told phone call was recorded so i know what i ordered and when i ordered!!!!

Edited cause of Community rules. Su

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

DanyG — Tue, 02 Jul 2019 14:26:27 GMT

Hello Mypingishighlol,

can you please give us some more information about that? Which price plan was offered? With or without phone? When did that happen?

BR,

Dany

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

Mypingishighlol — Tue, 02 Jul 2019 23:49:58 GMT

Okay i was offered without phone for 8 euro with my current dsl contract (13gb internet , flat sms and phone calls)
This happened on : 13 juni 2019 and phone call started in 11:32 am

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

DanyG — Wed, 03 Jul 2019 09:42:33 GMT

Hi Mypingishighlol,

ok, but the mobile contract is already withdrawn. You can of course revoke the direct debit, or you wait until we credited the amount and transfer it back to you.

BR,

Dany

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

Mypingishighlol — Wed, 03 Jul 2019 20:48:59 GMT

But if mobile contract is canceled,, whats the point of taking my money if i got something i didnt ordered?

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

DanyG — Thu, 04 Jul 2019 07:28:54 GMT

Hi Mypingishighlol,

because that was the first bill with the activation fee. There are automatisms leading to bills and to a direct debit. When there is an overlap to the cancellation it can not be stopped anymore.

BR,

Dany

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

Mypingishighlol — Thu, 04 Jul 2019 07:53:49 GMT

Do i get money back?

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

DanyG — Thu, 04 Jul 2019 09:18:44 GMT

Please read my answer above (from yesterday 11:42h).

BR,

Dany

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

Mypingishighlol — Thu, 04 Jul 2019 09:51:37 GMT

I will wait until u get credited and transfer back than

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

DanyG — Thu, 04 Jul 2019 11:06:42 GMT

It will last a few weeks because we need to wait until the next bill is produced and after our specialists gave their agreement. Just to ask you for a little bit patience.

BR,

Dany

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

Mypingishighlol — Mon, 22 Jul 2019 14:45:07 GMT

Any news?

Re: VODAFONE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!

DanyG — Tue, 23 Jul 2019 10:47:00 GMT

Hi Mypingishighlol,

the transfer of the money happened today. So it is on your bank account in the next few days.

BR,

Dany