Thema "Betreff: Special contract termination - Leaving Germany" in Archiv_DSL

Special contract termination - Leaving Germany

Zeshan — Tue, 02 Jul 2019 14:22:21 GMT

Hi,

I'm leaving Germany at the end of July 2019 however my legal contract ends in 2021.

As per the contract, I can break/terminate contract in this case (this is considered to be a special case).

Could some one guide me about the process how can I go along with it?

I talked to one of the customer support person and He asked me to send them an email. I sent email and then in response to that email, I am asked to create a threat here.

I would very much appreciate for any help.

Best

Betreff: Special contract termination - Leaving Germany

Mav1976 — Tue, 02 Jul 2019 18:55:55 GMT

Hi @Zeshan,

Have a look into that thread.
https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/how-to-terminate-my-contract/m-p/1945608/highlight/true#M133837

Re: Special contract termination - Leaving Germany

Stephan — Wed, 03 Jul 2019 13:33:51 GMT

Hi Zeshan,

welcome to our Communiy.

Please send me a private message with the following information:

your name

your address

date of birth

date of your move

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Betreff: Special contract termination - Leaving Germany

Stephan — Wed, 03 Jul 2019 19:47:18 GMT

Hi Zeshan,

thanks for your PM.

We've processed your cnacellation now. Since you move on 25 July, your contract will end on 23 October 2019.

This is the earliest possible termination date due to the Telecommunications Act.

Regards

Stephan