Thema "Re: Incorrect billing for 2nd year for my Internet Connection" in Archiv_DSL

Incorrect billing for 2nd year for my Internet Connection

sukesh — Tue, 04 Jun 2019 08:42:29 GMT

Dera Vodafone team

I have started a contract with Vodafone internet in 2016 initially for 2 years. And in 2018, it got renewed automatically.

But for 2019 (after 12months of renewal), suddenly the price seems to be increased, which conflicts with my initial contract from 2016.

I did not get any notice prior of the increase in the bill, nor did I sign for the same. Can you please change it as soon as possible.

I look forward for your response.

Thanks

Sukesh

Edit: @sukesh moved in to the right board

Re: Incorrect billing for 2nd year for my Internet Connection

Thomas — Tue, 04 Jun 2019 05:37:44 GMT

Hi sukesh,

what does the order confirmation say about the price? There the costs should be clearly regulated. If the contract is automatically extended, then at the conditions specified there.

Regards

Thomas

Re: Incorrect billing for 2nd year for my Internet Connection

sukesh — Tue, 04 Jun 2019 07:33:17 GMT

Hi Thomas

Thanks for your reply.

For renewal, I did not sign any contract nor did i get any notification. As you can see from my previous posts in February, I asked in the community if it gets automatically renewed ? And the answer was yes.

But no where it is mentioned that the prices will be increased as per the present costs. If that is the case then why have contract ? I was under impression that a CONTRACT is a contract where the price is already decided and will not fluctuate as per present campaigns / trends.

So here is my situation:

I bought internet from corporate campaign, a 2 year contract where I had to pay 15Euros for 24 months (20euros I pay every month and 5Euro I get back as gutschrfit). First 2 years went well as per the plan. Also after the renewal, 3rd year (1st year of extension), also went well. I got the invoice for the same as first 24 months. But now for 2nd year of my extension, all of a sudden it increased to 30Euros. I would like to understand why ??

I would like to have SAME contract as I had for my first 2 years (where I paid 20 per month), under any circumstances I was not expecting the contract to have variable prices.

I look forward for your feedback.

Thanks

Re: Incorrect billing for 2nd year for my Internet Connection

Andre — Tue, 04 Jun 2019 09:12:34 GMT

Hey sukesh,

these contract terms are unlikely for a cable contract.

Since you are using a dsl contract, please feel free to send me a private message with your customer infos.
I'll have a look into this.

Best regards,
Andre

Re: Incorrect billing for 2nd year for my Internet Connection

sukesh — Tue, 04 Jun 2019 12:02:55 GMT

Hi Andre

@Andre I am unable to see "send private message" option in your profile. Can you please let me know how I can send private message to you.

Thanks

Sukesh

Re: Incorrect billing for 2nd year for my Internet Connection

sukesh — Thu, 06 Jun 2019 08:14:48 GMT

@Andre Can you please let me know how to send PM to you ?

I look forward for your reply.

Thanks

Re: Incorrect billing for 2nd year for my Internet Connection

Mav1976 — Thu, 06 Jun 2019 08:51:30 GMT

Hi @sukesh,

Click on the profile of Andre and choose "Sende eine private Nachricht" (red box on the right side). But it seems that @Andre isn't at his office. His PM function is deactivated.

Re: Incorrect billing for 2nd year for my Internet Connection

Norman — Fri, 07 Jun 2019 09:00:27 GMT

Hi sukesh,

Andre is not in the office for a few days. So he turned off his inbox. He will be back on wednesday.

I got your customer number from an old private message to me. I've checked your bill & contract.

You signed the contract in a Vodafone Shop on 15.03.2017. You choosed the tariff "Red Internet & Phone 16 DSL" with our standard promotion. You got a 10 Euro discount for the first 24 month. So the price will reduced from 29,99 to 19,99 Euro. After this discountperiod you'll pay our standard price.

There is no mistake. Unfortunately, we cannot offer any further discounts. I'm sorry.

Best regards

Norman

Re: Incorrect billing for 2nd year for my Internet Connection

sukesh — Fri, 07 Jun 2019 09:21:58 GMT

Ok please cancel my contract at the end of the contract period, that is march 2020. I will move on to another service provider.

Thanks

Sukesh

Re: Incorrect billing for 2nd year for my Internet Connection

sukesh — Fri, 07 Jun 2019 09:24:19 GMT

I really dont understand the contracts. They are always misleading. Trying to loot money from customers. Not fair at all.

Re: Incorrect billing for 2nd year for my Internet Connection

DSS1 — Fri, 07 Jun 2019 10:25:31 GMT

*** you, Vodafone! How dare you taking money for your services. That's... that's... NOT FAIR!

Seriously, the contracts aren't misleading at all. Provided one actually reads them, of course.

Cheers,

DSS1

Re: Incorrect billing for 2nd year for my Internet Connection

Mav1976 — Fri, 07 Jun 2019 10:59:11 GMT

@sukesh schrieb:

(...)

Ok please cancel my contract at the end of the contract period, that is march 2020. I will move on to another service provider.

(...)

You have to cancel your contract by your own. You can do this via contact form (as a logged in user). Then you will get a dialog-id via email.

Re: Incorrect billing for 2nd year for my Internet Connection

sukesh — Fri, 07 Jun 2019 12:21:50 GMT

Well if I have a contract for 2 years and If i dont cancel it, I understand that it would auto renew it. If it auto renews, as a customer, I would expect to have SAME 2 year contract for the next 2 years.

In what way this contract is different to a GYM contract or Rental Contract ? If I have a Gym membership / contract for a year, the same contract renews for next subsequent years unless I ask for a change. Same with rental value, where they clearly mention some percentage increase in the rent every year.

But in this case, how come they auto renew it with what is now in the market. I am least bothered about the current campaigns in the market as I have already invested efforts in finding a right campaign and having a contract earlier.

Re: Incorrect billing for 2nd year for my Internet Connection

DSS1 — Fri, 07 Jun 2019 13:27:51 GMT

@sukesh schrieb:
Well if I have a contract for 2 years and If i dont cancel it, I understand that it would auto renew it. If it auto renews, as a customer, I would expect to have SAME 2 year contract for the next 2 years.

Yes, you expected that. That's what I meant: It's better to read the contract, than to guess it's contents.

@sukesh schrieb:

In what way this contract is different to a GYM contract or Rental Contract ? If I have a Gym membership / contract for a year, the same contract renews for next subsequent years unless I ask for a change.

No, it's exactly the same. Vodafone just gave you a 10 Euro discount over 24 month, to welcome you as a new customer.

Just my 2 cent.

Cheers,

DSS1

Re: Incorrect billing for 2nd year for my Internet Connection

Norman — Fri, 07 Jun 2019 13:45:48 GMT

Hi sukesh,

It is not possible to get permanent newcustomer conditions.

I understand your anger and i'm sorry that you're disappointed.

I have entered the notice in due time. You will get an automatic confirmation asap.

Best regards,

Norman