Thema "Re: Terminate DSL connection before contract ends" in Archiv_DSL

Terminate DSL connection before contract ends

Tian1 — Fri, 17 May 2019 08:07:04 GMT

Hello!

I currently have a contract with Vodafone DSL, which will be ended by 22.07.2020. I want to switch to M-net which has fiber and higher brandwidth, but they tell me I have to shut off the DSL connection otherwise they cannot connect to me.

So I'm asking if it's possible to terminal the DSL connection in advance, so that I can switch to other provider earlier? I can still pay until the end of the contract.

Thank you!

Re: Terminate DSL connection before contract ends

Jens-K — Fri, 17 May 2019 14:19:17 GMT

Hi Tian1,

You can order another provider to port the landline number. The Vodafone contract will be canceled on July 2020 then and the contract with the new provider starts at the same day.

Ending your Vodafone contract early is not possible in this case.

Maybe you can switch to a higher bandwidth with your Vodafone connection.

You can check if it is available here: https://dslshop.vodafone.de/eshop/consumer/zuhauseplus-locator/index.html

Regards,

Jens

Re: Terminate DSL connection before contract ends

Tian1 — Fri, 17 May 2019 14:54:40 GMT

Thanks a lot Jens!

I don't want to end the contract early, but I just want to terminate the DSL connection so that I can switch to another provider. Of course I will continue to pay until the end of contract.

Is there a way to do this?

Re: Terminate DSL connection before contract ends

Norman — Sun, 19 May 2019 12:32:09 GMT

Hi Tian1,

I'm afraid it's not so easy. We can terminate the contract prematurely. You will then have to pay the basic fee in a total amount. The monthly payment is no longer possible after termination.

Best regards,

Norman

Re: Terminate DSL connection before contract ends

Tian1 — Tue, 28 May 2019 20:41:25 GMT

Hi Norman,

Will the internet stop immediately if I terminate the contract prematurely? And if things don't work out, can I still reconnect my existing contract?

Thanks,

Re: Terminate DSL connection before contract ends

DanyG — Thu, 30 May 2019 10:58:09 GMT

Hi Tian1,

if we terminate a DSL contract prematurely, it takes at least 10 workdays until the line is cancelled. So if your new provider can't activate the line, we have no chance to reactivate it shortly as we have to rent the line from Telekom.

BR,

Dany

Re: Terminate DSL connection before contract ends

Tian1 — Thu, 30 May 2019 12:41:20 GMT

Hi Dany,

Thanks a lot!

I want to terminate the DSL contract prematurely, please let me know how to proceed. Thank you!

Best,

Re: Terminate DSL connection before contract ends

Kira — Sat, 01 Jun 2019 06:03:03 GMT

Hi Bo,

if you send me your customer password via PN, I can check this for you. This means that you will lose the line within a few days.

Attention: If you cancel the contract that way, the process is not reversible, a quick reconnection is therefore impossible.

Kira