Thema "Re: [HELP] DSL Activation Code" in Archiv_DSL

[HELP] DSL Activation Code

seiji — Mon, 20 May 2019 08:16:42 GMT

Hi,

I need help.

Cabel to DSL, the new place only support DSL, I just received the Easybox but the Activation Code. How can I get it?

Thank you so much.

Best regards.

Seiji

Re: [HELP] DSL Activation Code

DanyG — Mon, 20 May 2019 15:04:30 GMT

Hi seiji,

did you already receive your welcome letter via email? Your login data can be found onb the last page of this writing. If you didn't receive it, please also check your spam folder.

BR,

Dany

Re: [HELP] DSL Activation Code

Jojo111 — Mon, 20 May 2019 17:15:30 GMT

Verschoben aus "Gewinnspiele"
Moved from "sweepstakes"

Re: [HELP] DSL Activation Code

seiji — Tue, 21 May 2019 07:21:01 GMT

Hi DanyG,

I did not receive the Welcome letter in my email. I checked the spam and everything.

I tried to use the WhatsApp service and they send me a copy of my Welcome letter, but all codes is not there is just like XXXXXXX.

What I have to do now?

Thank you so much.

Best regards.

Re: [HELP] DSL Activation Code

DSS1 — Tue, 21 May 2019 08:17:21 GMT

@seiji schrieb:

I tried to use the WhatsApp service and they send me a copy of my Welcome letter, but all codes is not there is just like XXXXXXX.

Classic! They send you the wrong copy... Just try again, or call the hotline.

Cheers,

DSS1

Re: [HELP] DSL Activation Code

seiji — Tue, 21 May 2019 08:25:42 GMT

Thank you for your reply DSS1.

My problem to call the hotline is nobody speaks English with me, all the attendants do not speak English, I tried more than 10 times.

Re: [HELP] DSL Activation Code

DSS1 — Tue, 21 May 2019 09:39:00 GMT

@seiji

Yeah, English still is a problem on the "fixed net"-hotline. You can always try WhatsApp again and hope for the best, oder wait for a mod. They seem capable.

Cheers,

DSS1

Re: [HELP] DSL Activation Code

DanyG — Tue, 21 May 2019 10:25:18 GMT

Hi seiji,

let's shorten it. Please send me a private message with your customer or order number and your customer password. Then I'll send you the welcome letter again.

BR,

Dany

Re: [HELP] DSL Activation Code

DSS1 — Tue, 21 May 2019 11:11:15 GMT

oder wait for a mod.

goddammit! 😄

Re: [HELP] DSL Activation Code

seiji — Wed, 22 May 2019 05:37:46 GMT

Hi DanyG,

Finally, I received the right Welcome letter. Thank you so much for your attention.

But when I added the Activation Code the Easybox does not work.

I have to wait for the technician.

Thank you so much.

Re: [HELP] DSL Activation Code

DanyG — Wed, 22 May 2019 11:18:00 GMT

Hi seiji,

nice to hear that you received your welcome letter. The DSL access has to be activated by a technician, that's correct. The date can be found in the letter. Please make sure that you are at home at this date and that the technician has access to the APL (mostly in the basement). If you're not sure, please ask your landlord about the location.

BR,

Dany