Thema "Re: English support for EasyBox 804 activation" in Archiv_DSL

English support for EasyBox 804 activation

trucle — Wed, 15 May 2019 16:54:24 GMT

Hi,

Sorry to write in English since I do not have a good German. I have tried to call the hotline but quite lost there.

I have a new EasyBox 804 for my new contract with Vodafone. After trying to activate multiple times without successful, my EasyBox can't recognize the signal from DSL line any more(only WLAN turns green, the "Internet" and "Telefon" are off). I have followed all instructions but no luck. Could Vodafone send an expert to take a look on my device or what I should do in this case?

Thank you in advance,

Best,

Truc

Re: English support for EasyBox 804 activation

Seb4sti4n — Thu, 16 May 2019 07:24:44 GMT

Hello trucle,

I will take a look at this.

Please send me a private message with your customer number and your cell phone number for technician further inquiry.

Best Regards

Sebastian

Re: English support for EasyBox 804 activation

trucle — Thu, 16 May 2019 09:15:59 GMT

Thank you, Sebastian. I have already sent a private message to you.

Re: English support for EasyBox 804 activation

trucle — Thu, 16 May 2019 15:31:44 GMT

Hi @Seb4sti4n,

It is about 12h from the last comment. Do you have any estimation when my case is considered?

Thanks in advance,

Best regards,

Truc

Re: English support for EasyBox 804 activation

Seb4sti4n — Fri, 17 May 2019 08:28:06 GMT

Hello trucle,

we are not 24 hours in the Community.

I take a look at this now and gave information to technician team. They will give you further information as soon as possible.

Best Regards

Sebastian