Thema "Re: Meine verbindung fällt ständig (English Support please)" in Archiv_DSL

Meine verbindung fällt ständig (English Support please)

JerryMB — Tue, 14 May 2019 07:55:32 GMT

Hello I try to resolve my issue but my German is not good enough yet, I have 5 days trying to resolve it but nothing works. After the tecnichian came and make the DSL installation, he said I just need to wait 10 min and he left. Then works after 2 hours. works fine for the rest of the day but the next day I have not internet, I try to unplug/plug chance position of the router, follow instructions from (Fritz box support) and nothing works, after 4 hour I try factory reset and works again for 5/6 hours then no internet again.... next day I try the same reset factory and not works at all, suddenly works for hours and then not work at all ... I don't see a pattern, I don't know if it is a problem of the router or DSL connection.

My Router is a Fritz Box 7530

Please help me, I will provide any info that you need it

Re: Meine verbindung fällt ständig (English Support please)

Jens-K — Tue, 14 May 2019 14:02:05 GMT

Hi JerryMB,

welcome to the Vodafone Community!

Do you have problems with WIFI only or are there disconnects via LAN, too?

Here you can check if there is a known issue: http://www.vod.af/Netz-Experten

If not you can send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, customer number and mobile phone number.

Regards,

Jens