Thema "English Support - Router keeps disconnecting" in Archiv_DSL

English Support - Router keeps disconnecting

CLM1 — Sun, 05 May 2019 18:48:26 GMT

Hello,

I am looking for some English support as my router has continuously been disconnecting over the last week. I am unsure if it is a problem with the router or with Vodafone itself as many people have also reported the same problems.

Could I please talk to someone from customer support?

Thank you

Re: English Support - Router keeps disconnecting

Jens-K — Mon, 06 May 2019 08:23:39 GMT

Hi CLM1,

welcome to the Vodaofne Community!

Which modem do you use and what did you do so far to solve the issue?

Which LEDs are blinking or shining in which colour during the disconnects?

Please check all cables and the phone socket and restart the modem by unplugging it for a few minutes and restarting it.

Regards,

Jens

Re: English Support - Router keeps disconnecting

CLM1 — Mon, 06 May 2019 19:16:54 GMT

Hi jens,

The Modem is EasyBox-B83710

I only have internet (WiFi) at home but the Internet LED will go off and then blink in blue until it finally reconnect to red again. This seems to happen randomly but usually in the evening mostly.

I have unplugged and reset the modem many times but it seems to keep happening every once in a while

Re: English Support - Router keeps disconnecting

Seb4sti4n — Wed, 08 May 2019 06:38:18 GMT

Hello CLM1,

have you already reset the router with the modem-installation-code (MIC) once?

Best Regards

Sebastian