Thema "Early contract cancellation" in Archiv_DSL

Early contract cancellation

satanello86 — Sun, 28 Apr 2019 19:31:14 GMT

Good Evening,
Due to family issues I'm forced to hurry leave Germany and come back to Italy.
I've got Two different contracts, One for DSL and One for Mobile Phone.
I have already made my Anmeldung for leaving Germany for the 1 of May.
I'll also close the connected bank account in the next days.
I Need to cancel both contracts but I'm really in hurry and I can't speack German, so I Need some assistance with the documentation needed, and how to tell my new address and Italian phone Number for further comunication by them.
Thanks in advice,
Francesco

Re: Early contract cancellation

Seb4sti4n — Mon, 29 Apr 2019 06:44:22 GMT

Hello Francesco,

you can send me the documents via private message, your landline customer number and your new address in Italy. Then we can cancel the landline contract as soon as possible.

Your mobile contract has no extraordinary achievement, because you can use the contract also in Italy. You can send me the bumber via private message too. Than I change the address there.

Best Regards

Sebastian

Betreff: Early contract cancellation

satanello86 — Mon, 29 Apr 2019 15:19:06 GMT

Thank you!
I have already sent to you all the Informations required.
I also Need to know Where to send back the DSL router.
Best regards,
Francesco

Betreff: Early contract cancellation

Seb4sti4n — Wed, 01 May 2019 07:21:54 GMT

Hello Francesco,

when the contract is cancel please send us the router throw this address:

Arvato Distribution GmbH

Warenannahme 36

Bielefelder Straße 45

33428 Marienfeld

Please send the router not before the cancellation, because we will send the package back.

Best Regards

Sebastian