Trying to terminate contract since September 2018

Trier54293 — Tue, 09 Apr 2019 15:13:03 GMT

Hello Vodafone...

Since September 2018 I am trying to terminate my contract with you. It has been very easy to sign a new internet contract with you, but to terminate it is a hell!

So, here is the story. I moved to Trier in august 2018. Unfortunately I had to move away again from Trier very soon. In between I already signed an internet contract with you. So after my news I wasn't going to stay in Trier, I immediately tried to cancel the appointment with the installer. This was not possible anymore because it was on to short notice. Ok, so I postponed the appointment so I could cancel it with enough time.

Second time I was at the Vodafone store in Trier and he said it is not needed to cancel the appointment, because it is for free anyway. Ok, if you say so.

I have sent the Router back to you in Germany. It has never been openend, never been used. I NEVER had an internet connection working from Vodafone.

I do not have a German telephone number. So it is IMPOSSIBLE for me to contact you. Because with every option, I get refused because it is not a German number.

E-mail? NOT possible. I have tried all available sources online to find an email address from vodafone.

Go to the actual Vodafone shop in Trier. No help, because they can't, they say.

27 sept 2018. Email sent to info@vodafone.com. With all information from me that I'm termination the contract.

8 nov 2018. Letter sent to Vodafone GmbH, ask what to do with the Frizz box. Also informing you I have terminated my contract

I allready had 81,32euro taken from my bank account. I really disagree. And above this, you want an extra 93,99 from my bank account.

I am not paying because I have not taken ANY service from you.
Please contact me to tell me everything will be sorted and I don't have to pay anything.

Sorry I come accross as angry, but after 6 Months trying to terminate my contract and with bills coming from Vodafone, I start to get irritated...

Thank you,

Casper

Re: Trying to terminate contract since September 2018

Andre — Wed, 10 Apr 2019 06:59:25 GMT

Hey Trier54293,

I'm sorry you're having such trouble terminating your contract.

If the initial technician appointment could not already be postponed here, I assume that no revocation was possible.

The information you got there in the shop is not comprehensible for me.

On our side here already various costs were incurred for the rent of the line, the telecom technician etc.... But it is completely irrelevant whether the connection was used or not.

Also from abroad you can reach our customer service at +(00)49 172 12 17 21 2.

There is no separate email address. We have our contact form for this. Here for example prefilled to the topic Cancellation DSL

To which postal address did you send your cancellation letter? We will always reply as long as we can assign the letter to a customer account.

This is the correct address:

Vodafone GmbH

Kundenbetreuung40875 Ratingen

You can also send me a private message with your customer number and password. Then I'll have a look if there is any note about your cancellation.

To send me a private message, please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".

Best regards,
Andre

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Trying to terminate contract since September 2018

Re: Trying to terminate contract since September 2018