Thema "Re: Problem with contract cancelation" in Archiv_DSL

Problem with contract cancelation

Gourav — Thu, 04 Apr 2019 20:19:01 GMT

Hello Vodafone,
I had Vodafone DSL contract since 15 March 2017. my cancelation (kündigen) date was 14 December 2018, 3 months before the contract ended 21 March 2019. I gived kündigen on time and got confirmation. After that I applyed 1&1 contract but some reason it's not working on my address and they sent me contract cancelation on 22 February then i applyed NetCologne.
2nd April 2019 I got a letter from vodafone my contract extended for one year because 1&1 not take over your Festnetz and they canceled. I am not understand what is going on I called vodafone more than 100 times customer care executives they are very rude disconnected the phone between the conversation. I am very disappointed 😑
Please please please help me
With regards
Gourav

Re: Problem with contract cancelation

DanyG — Fri, 05 Apr 2019 11:18:02 GMT

Hello Gourav,

welcome to our community.

Let me have a closer look on your contract. Please send me a private message with your customer number and your customer password.

BR,

Dany

Re: Problem with contract cancelation

Gourav — Fri, 05 Apr 2019 11:32:49 GMT

hello,

iam sorry i don't know my password,i can give you my all other details.

thank you