My FritzBox 7430 VA Not Working

FRITZBOX7430 — Thu, 04 Apr 2019 10:41:35 GMT

Hello Vodafone Team

I am a vodafone DSL custaomer.My AVM Fritz Box 7430 VA stop working on 23-03-2019.
I raised a complaint on the same day. A technician came to my home and check my cable line and update that cable is fine and modem is not working.
I called again the customer care and they respond that another technician will come and replace your modem.
More than one week I am waiting for technicain and no one come yet or no one contacted.
I tried again to customer service I expalin everything. But they saying please wait for the technician.

They cannot say how many days I need to wait for tecnician? I wonder ,Vodafaone does not have any ETA to resolve their customer complaints ?

Mean time I done all the DSL modem check explained in Vodafone website.

I found my modem is not working at all
> Only power led in ON and other all LEDs are off.
> I am not able to connect my modem with my laptop via LAN cable provided in the same box and its not connecting
> I cannot see any wifi network while searching by using my laptop
> I can see the WIFI led is OFF every time. So I tried to ON and OFF by using the wifi switch in the modem. But NO wifi.

So I strongly beleive my mode need to replace.

If vodafone cannot provide any technician help,I am reday to do the following steps:

> I can take modem to any vodafone shop or any vodafone repair center and replace the modem
> I can sent the modem via DHL or any service to repair ceneter and replace the modem.

Even though I am not able to speak Deautch

Kindly please help me to reslove this issue. Last 2 weeks I am struggling a lot without internet.
I am a software engineer working in Berlin and the internet issue affect my work too.
So please give a suggestion as early as possible to resolve this issue

Vxxxx Mathew

Mob: +49 xxxxxx

Edit: Name and phone number removed

Re: My FritzBox 7430 VA Not Working

Norman — Tue, 09 Apr 2019 13:07:02 GMT

Hi @FRITZBOX7430,

i'm sorry for the issue. 😞

I take a look at it and will swap the FRITZ! box if neccessary. So you'll get a new one asap. Unfortunately the swap is not possible in a shop. Sorry. 😞

Please send me a PM with your customer number (starts with 0019).

How to send a private message: Click on my name/avatar and then "Diesem Benutzer eine Nachricht senden")

Best regards,

Norman

Thema "My FritzBox 7430 VA Not Working" in Archiv_DSL

My FritzBox 7430 VA Not Working

Re: My FritzBox 7430 VA Not Working