Thema "Re: Contract Cancellation - Moving out of Germany" in Archiv_DSL

Contract Cancellation - Moving out of Germany

Mamta — Sat, 09 Mar 2019 09:18:19 GMT

Hi,

I will be moving back to India by May 15th 2019. Can you please let me know the procedure for terminating my DSL Connection.

Will I incur any charges beyond 15h May 2019.

Thanks,

Mamta

DanyG — Sun, 10 Mar 2019 12:29:14 GMT

Hello Mamta,

for a special right to terminate your contract we need your deregistration certificate when you move to another country.

Can you please send me a private message with your customer number and your customer password?

BR,

Dany

Mamta — Wed, 13 Mar 2019 17:20:56 GMT

Thanks Dany for your response.

I enquired, deregistration can be done only 7 days in advance. I want to get in touch again once I have deregistration

DanyG — Thu, 14 Mar 2019 15:36:34 GMT

Hello Mamta,

that's no problem. If you have a confirmation from your employer (in case that you are work-related transferred) you can send me this before.

BR,

Dany

Mamta — Mon, 01 Apr 2019 15:20:53 GMT

Thanks Dany. Have sent you a private message with confirmation letter from employer and customer number.

Please confirm the same.

Best Regards,

Mamta

DanyG — Tue, 02 Apr 2019 09:10:16 GMT

Hello Mamta,

we found the solution, that the DSL contract is terminated to the day when you're leaving Germany. Then we still need the router back.

Maybe this is helpful for anyone in the same situation reading this thread.

I close this door now.

BR,

Dany