Thema "Re: Problem with payment" in Archiv_DSL

Problem with payment

Identidadem — Fri, 01 Mar 2019 18:08:32 GMT

Hi,

My account is open, but on the 29.01.2019 I cancelled my account and returned my internet box.

I cancelled because I left Germany on the 31.01.2019.

The problem is that I received a bill to pay for February, but as said before I had already canceled my account, what I need to do now? Because I don’t even have a bank account in Germany anymore,

Thanks you for the atention.

Best regards

Matheus Chaves

Re: Problem with payment

Seb4sti4n — Sun, 03 Mar 2019 10:27:13 GMT

Hello Matheus,

have we already confirmed your cancellation in writing?

Best Regards

Sebastian

Betreff: Problem with payment

Identidadem — Sat, 09 Mar 2019 15:22:03 GMT

Yes, will be cancelled on April, but I don’t have anymore a German bank account, how can I pay the bills with a Brazilian bank account ?

Betreff: Problem with payment

DanyG — Sun, 10 Mar 2019 16:35:51 GMT

Hi Matheus,

is it correct, that you used a DSL contract?

Then please use the following bank account for the bank transfer:

Deutsche Bank AG Düsseldorf
BIC Code: DEUTDEDDXXX
IBAN: DE63 3007 0010 0270 7040 05

Use your customer or billing accont number as reference in your transfer.

BR,

Dany

Betreff: Problem with payment

Identidadem — Mon, 11 Mar 2019 11:27:07 GMT

Hi DaniG,

Thanks for the answer.

Can I use transferwise to make the transferation ?

Thanks for all the help.

Best Regards,

Betreff: Problem with payment

DanyG — Tue, 12 Mar 2019 12:44:59 GMT

Hi Identidadem,

unfortunately, I have no experiences with it. If you have the possibility, please use a regular bank transaction.

BR,

Dany