Thema "Re: Change contract from Cable to DSL" in Archiv_DSL

Change contract from Cable to DSL

Mines — Mon, 21 Jan 2019 13:54:59 GMT

Hello,

I've made a contract to have internet Cable at my place. However, when trying to make the appointment for the connection I was told that Cable is not available in my building. It has to be a DSL connection.

What do I have to do to change my contract from Cable to DSL? Do I need to cancel my contract?

Your help would be highly appreciated.

Re: Change contract from Cable to DSL

Thomas — Mon, 21 Jan 2019 20:00:48 GMT

Hi Mines,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply here again in the post.

Regards

Thomas

Re: Change contract from Cable to DSL

Mines — Tue, 22 Jan 2019 16:26:26 GMT

Hi Thomas,

My customer number: ***

Name: ***

Date of birth: ***

Address: ***

Thank you,

Mines

Edit: @Mines personal data removed

Re: Change contract from Cable to DSL

Thomas — Tue, 22 Jan 2019 16:34:29 GMT

Hi Mines,

connection via cable is possible. But something has to be built. We are already in contact with the property management and will implement this as soon as possible.

Regards

Thomas

Re: Change contract from Cable to DSL

Mines — Tue, 22 Jan 2019 16:58:06 GMT

Thank you so much for your reply.

I need to get internet as soon as possible in my place. I'm afraid this cable solution might take too much time.

Can I get the DSL instead, so the installation of internet can be quicker?

Best,

Mines

Re: Change contract from Cable to DSL

Thomas — Wed, 23 Jan 2019 14:46:43 GMT

Hi Mines,

the DSL connection would also have to be installed by a technician. Whether there goes faster is not sure. The use of the cable line is also always preferred. The property management will certainly not need so long to clarify this.

Regards

Thomas

Re: Change contract from Cable to DSL

Mines — Fri, 25 Jan 2019 10:56:19 GMT

Hi,

What are the next steps? Should I wait from a reply from your side?

Thanks,

Mines

Re: Change contract from Cable to DSL

Thomas — Sat, 26 Jan 2019 13:33:31 GMT

Hi Mines,

as soon as there is a feedback from the property management, we will install the connection. Unfortunately, you will not receive any information automatically.

Regards

Thomas

Re: Change contract from Cable to DSL

Mines — Thu, 31 Jan 2019 09:10:28 GMT

Hi again,

I've been talking to my neighbours and the information that we have from the company that manages our building is that we they don't know when the instalation of Kabel will occur. It has been months since these negotiations have been going on.

Unfortunately I can't be in this situation of wainting for something that I don't know when it's going to happen. I kindly ask you to terminate my contract or at least tell me what should I do to cancel it. I need to work from home and I need to find a solution as soon as possible for this.

Best regards,

Mines

Re: Change contract from Cable to DSL

Thomas — Thu, 31 Jan 2019 13:44:25 GMT

Hallo Mines,

i don't have any new information either. I can offer you to cancel the contract and you order a DSL contract.

Regards

Thomas

Re: Change contract from Cable to DSL

Mines — Thu, 31 Jan 2019 15:37:14 GMT

Hi,

Thank you for your quick reply.

I would appreciatte that. Please cancel my current contract so I can make a new one for DSL.

Thanks,

Mines

Re: Change contract from Cable to DSL

Thomas — Fri, 01 Feb 2019 11:14:33 GMT

Hi Mines,

the contract's out. You will get a confirmation.

Regards

Thomas

Re: Change contract from Cable to DSL

Mines — Mon, 04 Feb 2019 10:33:21 GMT

Hello Thomas,

Thank you for taking care of it. How can I get the confirmation of the cancellation?

Best,

Mines

Re: Change contract from Cable to DSL

Thomas — Mon, 04 Feb 2019 15:50:10 GMT

Hi Mines,

the letter should arrive today or tomorrow.

Regards

Thomas

Re: Change contract from Cable to DSL

Mines — Mon, 04 Feb 2019 16:37:07 GMT

Perfect! Thank you

Re: Change contract from Cable to DSL

Thomas — Mon, 04 Feb 2019 17:44:55 GMT

Hi Mines,

do you still have questions or can the article be closed?

Regards

Thomas

Re: Change contract from Cable to DSL

Mines — Wed, 06 Feb 2019 08:03:17 GMT

Hello,

I have no further questions. The article can be closed.

Thank you so much for your help.

Best regards,

Mines