Thema "Re: English speaking customer support" in Archiv_DSL

English speaking customer support

soshishimada — Tue, 05 Feb 2019 14:54:12 GMT

Hello. Due to my incapability of German language, I'd like to consult a customer support centre in English regarding the termination of my contract.

Is there an English customer support centre?

Re: English speaking customer support

DanyG — Sat, 16 Feb 2019 11:26:20 GMT

Hi soshishimada,

welcome to our community.

What can I do for you?

BR,

Dany

Re: English speaking customer support

soshishimada — Fri, 15 Feb 2019 14:26:50 GMT

Since I moved to a new apartment and your company's service isn't available in my new room, I'd like to terminate the contract. For this, what procedures do I need to follow?

Re: English speaking customer support

DanyG — Sat, 16 Feb 2019 11:33:57 GMT

Hi soshishimada,

if you used a DSL contract and we can't provide you an equivalent connection at your new address, you have a special termination right.

Please send us your registration certificate via our contact form.

BR,

Dany

Re: English speaking customer support

soshishimada — Mon, 25 Feb 2019 08:15:51 GMT

Thank you for your reply.

I contacted your company from the link you provided a couple of times.

However, no one has replied yet and I'm waiting for more than a week.

Could you help?

Best regards,

Soshi Shimada

Re: English speaking customer support

soshishimada — Mon, 25 Feb 2019 12:36:43 GMT

sorry for the typo

*I have sent messages a couple of times via the link you provided.

Re: English speaking customer support

DanyG — Mon, 25 Feb 2019 12:51:23 GMT

Hi soshishimada,

I'm really sorry it didn't work. Then please send me a private message with your customer number, your customer password and your registration certificate.

BR,

Dany